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NEW QUESTION # 43
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?
- A. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
- B. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
- C. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
- D. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
Answer: A
NEW QUESTION # 44
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
- A. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- B. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- C. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- D. Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
Answer: A,B
NEW QUESTION # 45
which configuration can universal containers use to brand the field service lightning mobile app?
- A. Company style sheets
- B. Company colours
- C. Company address
- D. Company logo
Answer: D
NEW QUESTION # 46
Which three objects are associated with the work type?
Choose 3 answers
- A. Products
- B. Resource
- C. Service appointment
- D. Skills
- E. Article
Answer: A,D,E
NEW QUESTION # 47
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- B. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
- C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- D. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
Answer: A,B
NEW QUESTION # 48
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
- A. Resource Availability
- B. Required Resource
- C. Extended Match
- D. Match Field
Answer: C
NEW QUESTION # 49
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
- A. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
- B. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
- C. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
- D. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
Answer: C
NEW QUESTION # 50
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create two skills records and assign them to service resources record
- B. Create one service resource and assign the relevant permission set license
- C. Create one service resource and assign the technician and dispatcher role
- D. Create two service resource and assign them to the employee
Answer: B
NEW QUESTION # 51
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates theService Appointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2answers
- A. Verify the Dispatcher ran the Service Appointment data Job.
- B. Confirm the Technician's mobile device is online.
- C. Review Service Appointment automation.
- D. Investigate the Work Order lifecycle.
Answer: B,C
NEW QUESTION # 52
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- A. Create a custom text field to capture the customer's signature on Salesforce mobile app.
- B. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
- C. Create an Approval Process from the Service Appointment for the customer's Authorization.
- D. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
Answer: D
NEW QUESTION # 53
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
- A. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
- B. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
- C. Create permission sets and assign the field service lightning admin permission set to service resources.
- D. Create permission sets and assign the field service lightning mobile permission set to service resources.
Answer: B
NEW QUESTION # 54
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
- A. Global optimization
- B. Customer first scheduling
- C. Emergency scheduling
- D. Resource Schedule optimization
Answer: C
NEW QUESTION # 55
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Create Resource Absences every day.
- B. Use appropriate Resource Operating Hours.
- C. Create a recurring Service Appointment
- D. Use the Resource Availability Rule.
Answer: B
NEW QUESTION # 56
Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?
- A. Quick Action on Work Order Line Items to create Opportunity
- B. Quick Action on Work Order to create Opportunity
- C. Quick Action on Opportunity to Create Work Order
- D. Quick Action on Opportunity to Create Work Order Line Item
Answer: B
NEW QUESTION # 57
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?
- A. Create a Work Order and Work Order Line Item for each Asset being serviced.
- B. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- C. Create a Work Type to automatically create relevant line items for each Asset.
- D. Create a Work Type and Work Order for each Asset being serviced.
Answer: A
NEW QUESTION # 58
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Salesforce Field-Service-Lightning-Consultant Exam, also known as the Salesforce Certified Field Service Lightning Consultant Exam, is designed for individuals who want to demonstrate their expertise in implementing and administering Salesforce Field Service Lightning solutions. This certification exam is intended for consultants, administrators, and architects who are responsible for implementing and managing Field Service Lightning solutions for their clients. The exam measures the candidate's knowledge and skills in various areas, including Field Service Lightning basics, configuration and customization, mobile workforce management, and integration with other Salesforce products.
The Field-Service-Lightning-Consultant certification exam covers a wide range of topics such as Service Cloud, Field Service Lightning, Salesforce Mobile App, and Salesforce Connect. The exam is designed to test the candidate's knowledge and understanding of these core concepts to ensure that they can apply them in real-world scenarios.
To earn this certification, candidates must pass the Salesforce Field-Service-Lightning-Consultant Exam. This exam consists of 60 multiple-choice questions and has a time limit of 105 minutes. The passing score for the exam is 67%, and the exam fee is $400. Candidates are expected to have hands-on experience with Salesforce Field Service Lightning and should be familiar with the Salesforce platform and its capabilities.
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