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NEW QUESTION 60
optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
Which two conditions should make the consultant consider setting the optimizer too?
high?
Choose 2 answers
- A. The scheduling policy is producing too many candidates that qualify for each service appointment
- B. Most service appointment have the same priority
- C. The scheduling policy used field is blank
- D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
Answer: A,B
NEW QUESTION 61
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?
- A. Create a product consumed and a product request line item.
- B. Create a shipment and a product request line item.
- C. Create aproduct request and a product request line item.
- D. Create a work order line item and a product request line item.
Answer: C
NEW QUESTION 62
universal containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the consultant configure to meet this requirement?
- A. Service crew
- B. Preferred resource
- C. Technicians with required skill
- D. Required resource
Answer: A
NEW QUESTION 63
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
- A. Scheduled Start
- B. Arrival Window End
- C. Arrival Window Start
- D. Scheduled End
Answer: B,C
NEW QUESTION 64
Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?
- A. Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.
- B. Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
- C. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.
- D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
Answer: C
NEW QUESTION 65
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The dispatcher console MAO and filter the list to show only desired service appointment
- B. The prevention maintenance Gantt and filter the list to show only desired work orders
- C. The dispatcher work order polygons and filters the list to show only desired service appointment
- D. The dispatcher console appointment list and filter the list to show only desired service Appointment
Answer: A,D
NEW QUESTION 66
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Create multiple work order line items per service.
- B. Assign the appropriate skills to resources.
- C. Select the relevant work types for each resource.
- D. Use work types with required skills.
Answer: B,D
NEW QUESTION 67
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?
- A. Set the polygon assignment policy to the lowest level.
- B. Set the polygon assignment policy to the highest level.
- C. Set the territory assignment policy to the highest level.
- D. Set the territory assignment policy to the lowest level.
Answer: D
NEW QUESTION 68
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
- A. Create a Product Request and Product Request Line Item.
- B. Create a Work Order and Work Order Line Item.
- C. Create a Return Order and Return Order Line Item.
- D. Create a Return Order and relate it to the Product.
Answer: C
NEW QUESTION 69
universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?
- A. Fall in schedule
- B. Reschedule appointment
- C. Fix overlaps
- D. Resource schedule optimization
Answer: D
NEW QUESTION 70
Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?
- A. Account
- B. Service Contract
- C. Work Order Line Items
- D. Work Order
Answer: A
NEW QUESTION 71
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'
- A. Create a new Child Work Order for each site visit.
- B. Create a new Work Order Line Item for each site visit.
- C. Create a new Product Consumed for each site visit.
- D. Create a new Service Appointment for each site visit.
Answer: D
NEW QUESTION 72
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report using the Work Order inventory module.
- B. Build a report to view Products Consumed on Work Orders.
- C. Build a report to view Inventory Transactions.
- D. Build a report to view Products Consumed on Work Order Line Items.
- E. Build a report using the Service Appointment Inventory module.
Answer: B,C,D
NEW QUESTION 73
Universal containers wants to identify which resources need more or fewer appointment.
Which Gantt chart filter option should a consultant recommend to provide this information?
- A. Select sort by average utilization on the resources tab.
- B. Select date resolution on the hours tab.
- C. Select travel time and breaks as skills on the skills tab.
- D. Select hours absences and overtime on the utilization tab.
Answer: A
NEW QUESTION 74
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Service Appointment.
- B. Create operating hours for the Service Resource.
- C. Create operating hours forthe Optimization Engine.
- D. Create operating hours for the Service Territory.
Answer: B,D
NEW QUESTION 75
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Work Orders per Shift.
- B. Reduced Overtime per Work Order.
- C. Reduced Absences per Employee.
- D. Reduced Travel Time per Work Order.
Answer: B,D
NEW QUESTION 76
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