Free Salesforce Field-Service-Lightning-Consultant Exam Questions & Answer from Training Expert Lead1Pass
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Who should take the Field-Service-Lightning-Consultant exam
Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.
The benefit in Obtaining the Field-Service-Lightning-Consultant Exam Certification
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Field Service Lightning Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
- After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.
NEW QUESTION 115
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Work Orders per Shift.
- B. Reduced Overtime per Work Order.
- C. Reduced Absences per Employee.
- D. Reduced Travel Time per Work Order.
Answer: B,D
NEW QUESTION 116
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Configure Field Sets on the Service Appointment.
- B. Use Lookup Fields.
- C. Create CSS in the Dispatcher's Console.
- D. Add Fields on the Page Layout.
Answer: A
NEW QUESTION 117
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a service appointment from the list, use the "candidates" action, and select the best time slot
- B. Select the service appointment from the list, user the "change status" action and
"dispatch" - C. Select multiple service appointment from the list and bulk schedule them
- D. Select a service appointment from the list, use the "edit" action and allocate the Resources
- E. Select the service appointment from the list and the "schedule" action
Answer: A,C,E
NEW QUESTION 118
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. The Time Slots for Appointment Booking
- B. When Service Resources are available for work
- C. The Due Date of the Service Appointment
- D. The Maintenance Plan for the Account
Answer: A,B
NEW QUESTION 119
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
- A. Cases Only
- B. Parent/Child Work Orders
- C. Work Orders only
- D. Cases and Work Orders
Answer: B
NEW QUESTION 120
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers
- A. Work Orders
- B. Work Types
- C. Resource Absences
- D. Service Resources
- E. Accounts
Answer: B,C,E
NEW QUESTION 121
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
- A. Define a generation horizon of 14 days.
- B. Define a generation timeframe of 14 days.
- C. Configure Auto-generate Work Orders to True.
- D. Define a generation horizon of 20,160 minutes.
Answer: A
NEW QUESTION 122
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Both the Primary Assets and Related Assets related lists on the Asset object
- B. Only the Primary Assets related list on the Work Order object
- C. Both the Primary Assets and Related Assets related lists on the Work Order object
- D. Only the Primary Assets related list on the Asset object
Answer: A
NEW QUESTION 123
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create one Service Resource and assign the Technician and Dispatcher role.
- B. Create two Skills records and assign them to the Service Resource record.
- C. Create two Service Resources and assign them to the employee.
- D. Create one Service Resource and assign the relevant Permission Set Licenses.
Answer: D
NEW QUESTION 124
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
- A. Add the Resource as a Required Resource on the Account.
- B. Add the Resource as a Required Resource on the Contact.
- C. Add the Resource as a Preferred Resource on the Asset.
- D. Add the Resource as a Preferred Resource on the Work Order.
Answer: A
NEW QUESTION 125
Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.
How should the Consultant use Complex Work to meet this requirement?
- A. Define a Same Start dependency.
- B. Define a Start After Finish dependency.
- C. Define Same Resource and Same Start dependencies.
- D. Define Start After Finish and Same Day dependencies.
Answer: D
NEW QUESTION 126
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
- A. Remove the match territory work rule
- B. Deselect working location primary on the working territories work rule
- C. Select working location enable primary on the working territories work rule
- D. Includes the match territory work rule
Answer: A,C
NEW QUESTION 127
Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?
- A. Build a Flow on the Service Appointment record.
- B. Install an AppExchange eSignature solution.
- C. Generate a Service Report with a Signature Type.
- D. Supply each Service Technician with a portable printer.
Answer: B
NEW QUESTION 128
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Create multiple work order line items per service.
- B. Assign the appropriate skills to resources.
- C. Select the relevant work types for each resource.
- D. Use work types with required skills.
Answer: B,D
NEW QUESTION 129
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "cannot complete" as a pinned status for scheduling and optimization services.
- B. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
- C. Define "cannot complete" as a pinned status for auto-dispatch services.
- D. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
Answer: A,D
NEW QUESTION 130
Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.
What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?
- A. Lightning component with required field to update the case, work order and service appointment
- B. Quick actions on cases, work orders and service appointment with required fields
- C. Quick action on the work order and flow to update the case and service appointment
- D. Process builder on case to update the service appointment and work order
Answer: C
NEW QUESTION 131
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Establish a Preventative Maintenance program for their install base.
- B. Launch a feedback survey to their install base and follow up on results.
- C. Integrate IoT data from their install base to detect asset issues.
- D. Review existing contracts for obsolete provisions and requirements.
Answer: A,D
NEW QUESTION 132
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