Best Quality Salesforce Field-Service-Lightning-Consultant Exam Questions Lead1Pass Realistic Practice Exams [2021]
Critical Information To Salesforce Certified Field Service Lightning Consultant Pass the First Time
NEW QUESTION 120
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers
- A. Leverage the match skills work rule when scheduling appointments
- B. Create skills that relate to qualifications from setup and assign them to a service resource
- C. Leverage the match skills scheduling policy when scheduling appointments
- D. Create skills that relate to qualifications from the skills tab end assign them to a service resource
Answer: A,B
NEW QUESTION 121
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?
- A. Use Assets and Products to track the price.
- B. Use Products and Price Books to track the price.
- C. Use a custom object to model the Work Order pricing and price.
- D. Use Opportunity Line Items and Price Books to track the price.
Answer: A
NEW QUESTION 122
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?
- A. work types and skill requirements
- B. case process work types and record types
- C. work type skill routing skill requirements operating house and data categories
- D. skill requirement work type and case process
Answer: A
NEW QUESTION 123
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel.
UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Work Orders
- B. Service Appointments
- C. Assets
- D. Cases
Answer: A,C
NEW QUESTION 124
a customer makes one appointment for the sales department, and another
appointment for the service department. The tow appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these tow appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The dependency type is set to start after finish and day on the service appointment in the dependency.
- B. The complex work visual force page is added to the service appointments page layout.
- C. The same resource and same day fields appear on the service appointments page layout.
- D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- E. A dependency has been created between the two appointment and the start time are the same.
Answer: A,B,D
NEW QUESTION 125
Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?
- A. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.
- B. Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.
- C. Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
- D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
Answer: A
NEW QUESTION 126
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?
- A. Create a work to type automatically create relevant line time for each asset
- B. Create a work order for each asset being serviced
- C. Create a work order and work order line item for each asset being serviced
- D. Create a work order for all assets being serviced and work order line item for each product consumed
Answer: C
NEW QUESTION 127
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Service Report Templates
- B. Work Types
- C. Product Templates
- D. Assets
Answer: A,B
NEW QUESTION 128
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Field service mobile app
- B. Work Order records cannot be updated on a mobile device
- C. Salesforce Touch
- D. Salesforce mobile app
Answer: D
NEW QUESTION 129
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
- A. Resource Availability
- B. Required Resource
- C. Match Field
- D. Extended Match
Answer: D
NEW QUESTION 130
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account.
What should a Consultant recommend to track these work requests?
- A. Cases Only
- B. Cases, Work Orders, and Tasks
- C. Work Orders and Cases
- D. Work Orders Only
Answer: C
NEW QUESTION 131
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Use work types with required skills.
- B. Select the relevant work types for each resource.
- C. Create multiple work order line items per service.
- D. Assign the appropriate skills to resources.
Answer: A,D
NEW QUESTION 132
Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?
- A. Work Order Line Items require a Service Appointment for a field technician to perform the work.
- B. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
- C. All Work Order Line items inherit the required Skills for the associated Asset.
- D. Work Order Line Items require a Case for the field technician to perform the work.
Answer: A
NEW QUESTION 133
when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture?
- A. create relevant signature types and add signature blocks to the service report template.
- B. create two service reports and add one signature block to each
- C. create a flow that adds tow signature blocks when the service report is generated
- D. create two costume fields for the service appointment and use flows to capture each signature
Answer: A
NEW QUESTION 134
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
- A. Define a generation timeframe of 14 days.
- B. Configure Auto-generate Work Orders to True.
- C. Define a generation horizon of 14 days.
- D. Define a generation horizon of 20,160 minutes.
Answer: C
NEW QUESTION 135
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?
- A. Validation Rules and Work Types
- B. Skill Requirements and Entitlements
- C. Milestones and Service Appointments
- D. Work Types and Skill Requirements
Answer: A
NEW QUESTION 136
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
- A. Street level routing, Default travel speed
- B. Travel speed unit, actual travel time
- C. Estimated travel time, minimize travel
- D. Minimum grade, default operating hour
Answer: A
NEW QUESTION 137
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the products required related list on the asset object
- B. Add product to the work order products related list on the work type object
- C. Add product to the products required related list on the work type object
- D. Add product to the work order products related list on the asset object
Answer: C
NEW QUESTION 138
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Partner Communities
- B. Chatter Files Connect
- C. Customer Communities
- D. Customer Communities Plus
- E. Chatter Customer Groups
Answer: A,C,D
NEW QUESTION 139
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?
- A. Require Technicians sign-off on Work Orders.
- B. Require customer signature on billable Work Orders
- C. Require Technicians log all non-billable hours.
- D. Require approval on all Installations.
Answer: A
NEW QUESTION 140
the org -wide default sharing for a service appointment Is set to private If the service appointment is cancelled, which users will have visibility to the record?
- A. assigned resources, owner of service appointment and members of service territory
- B. owner of service appointment and members of service territory
- C. assigned resources, owner of service appointment and members of user territory
- D. owner of service appointment and members of user territory
Answer: D
NEW QUESTION 141
......
Field-Service-Lightning-Consultant EXAM DUMPS WITH GUARANTEED SUCCESS: https://www.lead1pass.com/Salesforce/Field-Service-Lightning-Consultant-practice-exam-dumps.html
Best Quality Salesforce Field-Service-Lightning-Consultant Exam Questions: https://drive.google.com/open?id=1mNqIwNgPGB0tT_6Nfw4X7D7y5z3MUZ8v