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NEW QUESTION 83
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent?
on each step?
- A. Relate the time sheet to the service appointment
- B. Relate the timesheet entries to the work order line time
- C. Relate the timesheet entries to the service appointment
- D. Relate the time sheet to the work order line item
Answer: B
NEW QUESTION 84
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?
- A. mini page layouts
- B. page layouts
- C. visual force page
- D. field sets
Answer: B
NEW QUESTION 85
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create a Flow that adds two Signature Blocks when the Service Report Is generated.
- B. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- C. Create two custom fields for the Service Appointment and use Flows to capture each signature.
- D. Create two Service Reports and add one Signature Block to each Report.
Answer: B
NEW QUESTION 86
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
- A. Configure a sharing rule to share dispatched service appointments with the assigned resource.
- B. Create a user territory for the technicians' primary and secondary territories.
- C. Create a process to change the owner of the service appointment to the assigned technician.
- D. Enable the sharing features in the Field Service settings in the Setup menu.
Answer: B
NEW QUESTION 87
The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?
- A. Assigned resources, owner of service appointment and member of user territory
- B. Owner of service appointment and member of service territory
- C. Assigned resources, owners of service appointment and member of service territory
- D. Owner of service appointment and member of user territory
Answer: D
NEW QUESTION 88
Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.
How should the Consultant use Complex Work to meet this requirement?
- A. Define Same Resource and Same Start dependencies.
- B. Define a Start After Finish dependency.
- C. Define Start After Finish and Same Day dependencies.
- D. Define a Same Start dependency.
Answer: C
NEW QUESTION 89
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. When Service Resources are available for work
- B. The Time Slots for Appointment Booking
- C. The Maintenance Plan for the Account
- D. TheDue Date of the Service Appointment
Answer: A,B
NEW QUESTION 90
Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?
- A. Configure Status Transitions based on Resource Type.
- B. Block Status Transitions using a Validation Rule.
- C. Limit Status Transition based on Profile.
- D. Allow Status Transitions based on Role.
Answer: C
NEW QUESTION 91
Which two objects are required when configuring an optimization job?
Choose 2 answers
- A. Work type
- B. Service territory
- C. Scheduling policy
- D. Polygons
Answer: B,C
NEW QUESTION 92
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working
100 hours per week. How should this be configured in the system?
- A. Create 5 Resources with 20 hours available a week.
- B. Create a Capacity-based Resource with 100 hours capacity a week.
- C. Create 100 Service Appointments with Contractors as Required Resources.
- D. Create a Resource with 20 hours available a day.
Answer: B
NEW QUESTION 93
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
- A. Drag and drop the Service Appointments to other available Resources and run Optimization.
- B. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
- C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
- D. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
Answer: A
NEW QUESTION 94
Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component.
- B. Creating milestones for work orders requires an entitlement for case.
- C. Creating entitlements for cases and work orders must be separated.
- D. Creating milestone trackers requires a custom lightning component.
Answer: C
NEW QUESTION 95
Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?
- A. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.
- B. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.
- C. Add the Work Order related list to the account to allow creation of additional line items.
- D. Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.
Answer: B
NEW QUESTION 96
a customer makes one appointment for the sales department, and another
appointment for the service department. The tow appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these tow appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. A dependency has been created between the two appointment and the start time are the same.
- B. The complex work visual force page is added to the service appointments page layout.
- C. The dependency type is set to start after finish and day on the service appointment in the dependency.
- D. The same resource and same day fields appear on the service appointments page layout.
- E. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
Answer: B,C,E
NEW QUESTION 97
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways a Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
- A. Auto-generate Work Orders with a 14 day Generation Horizon.
- B. Associate a Required Skill called Site Visit to a Maintenance Plan.
- C. Auto-generate Work Orders with a 14 day Generation Timeframe.
- D. Associate a Work Type called Site Visit to a Maintenance Plan.
Answer: A,D
NEW QUESTION 98
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?
- A. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
- B. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
- C. Average time to repair: The average time required to repair or install as asset.
- D. First time fix rate: The percentage of on-site service requests resolved on the first visit.
Answer: A
NEW QUESTION 99
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy intoconsideration. Which three options are available to the Dispatcher? Choose 3 answers
- A. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- B. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
- C. Select a Service Appointment from the list, press the"Change Status" action and "Dispatch."
- D. Select a Service Appointment from the list and press the "Schedule" action.
- E. Select multiple Service Appointments from the list and bulk schedule them.
Answer: C,D,E
NEW QUESTION 100
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Customer Communities Plus
- B. Partner Communities
- C. Chatter Customer Groups
- D. Chatter Files Connect
- E. Customer Communities
Answer: A,B,E
NEW QUESTION 101
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
- A. Define a generation horizon of 14 days.
- B. Configure Auto-generate Work Orders to True.
- C. Define a generation timeframe of 14 days.
- D. Define a generation horizon of 20,160 minutes.
Answer: A
NEW QUESTION 102
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
- A. Resource Schedule Optimization
- B. Reshuffle
- C. In-day Optimization
- D. Group Nearby
Answer: B,D
NEW QUESTION 103
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
- B. Required product must be added to both work order and all work order line items
- C. Quantity and and unit of measure are required when adding a required product
- D. Work type can be configured to include required products on the work order and work order line item
Answer: A,D
NEW QUESTION 104
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 as a Preferred Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 2 as an excluded Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
Answer: A
NEW QUESTION 105
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Shuffle daily work manually via the Gantt.
- B. Leverage Resource Schedule Optimization.
- C. Enable Drip-feed to dispatch the next appointments.
- D. Configure the Auto Dispatch scheduled job.
Answer: A
NEW QUESTION 106
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