Practice Examples and Dumps & Tips for 2021 Latest Field-Service-Lightning-Consultant Valid Tests Dumps
Latest [Dec 02, 2021] 100% Passing Guarantee - Brilliant Field-Service-Lightning-Consultant Exam Questions PDF
Who should take the Field-Service-Lightning-Consultant exam
Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.
The benefit in Obtaining the Field-Service-Lightning-Consultant Exam Certification
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Field Service Lightning Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
- After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
How much Field-Service-Lightning-Consultant Exam Cost
The price of the Field Service Lightning Consultant exam is $200 USD.
NEW QUESTION 136
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the work order products related list on the asset object
- B. Add product to the work order products related list on the work type object
- C. Add product to the products required related list on the work type object
- D. Add product to the products required related list on the asset object
Answer: C
NEW QUESTION 137
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.
What set of steps should a Consultant recommend to dispatch the Technician?
- A. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- B. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- C. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
- D. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
Answer: A
NEW QUESTION 138
Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)
- A. Use the Einstein Pricing Configurator.
- B. Use Work Order and Work Order Line Items.
- C. Set up Products and Price Books.
- D. Use a custom object to model the Work Order pricing.
Answer: B,C
NEW QUESTION 139
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
- A. User Territory
- B. Service Territory
- C. Service Territory Member
- D. Work Order
Answer: A
NEW QUESTION 140
Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?
- A. Assets to Products
- B. Work Orders to Products
- C. Work Orders to Assets
- D. Products to Accounts
Answer: B
NEW QUESTION 141
which work rule should a field service lightning consultant use to assign service resources based on related object records?
- A. extended match
- B. match field
- C. resource availability
- D. required resources
Answer: A
NEW QUESTION 142
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?
- A. Include the Match Territory Work Rule in the Scheduling Policy.
- B. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.
- C. Include the Resource Availability Work Rule in the Scheduling Policy.
- D. Mark the Service Territory's Resources as Required on the Service Appointments.
Answer: A
NEW QUESTION 143
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Agents view of upcoming service appointment
- B. Customized navigation menu
- C. Offline access to flow
- D. Native customer signature capture
Answer: C,D
NEW QUESTION 144
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Both the Primary Assets and Related Assets related lists on the Asset object
- B. Both the Primary Assets and Related Assets related lists on the Work Order object
- C. Only the Primary Assets related list on the Work Order object
- D. Only the Primary Assets related list on the Asset object
Answer: A
NEW QUESTION 145
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
- A. Accounts and Service Contracts
- B. Contracts and Assets
- C. Accounts and Assets
- D. Contacts and Service Contracts
Answer: A
NEW QUESTION 146
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.
- B. Select the new policy as the scheduling policy for the scheduled optimization job.
- C. Create a new scheduling policy that includes service objectives in this order:
minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap. - D. Create a custom quick action for booking appointments and candidates that use the new scheduling policy.
Answer: B,C
NEW QUESTION 147
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?
- A. Enable the CSAT Quick Action for Work Orders.
- B. Install the Survey Snap-in for CSAT capture.
- C. Install an AppExchange Package.
- D. Add the CSAT Visualforce page to the Work Order.
Answer: C
NEW QUESTION 148
in which two scenarios should a consultant recommend multi day service
appointment?
Choose 2 answers
- A. jobs require multiple stages of work performed by different resources.
- B. Jobs can take longer than the available resources hours in a day.
- C. jobs require consecutive days of work and can span over weekends.
- D. jobs need to be performed at the same site on the same day of the week.
Answer: B,C
NEW QUESTION 149
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report to view Products Consumed on Work Orders.
- B. Build a report to view Inventory Transactions.
- C. Build a report to view Products Consumed on Work Order Line Items.
- D. Build a report using the Service Appointment Inventory module.
- E. Build a report using the Work Order inventory module.
Answer: A,B,C
NEW QUESTION 150
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create two Service Resources and assign them to the employee.
- B. Create one Service Resource and assign the Technician and Dispatcher role.
- C. Create one Service Resource and assign the relevant Permission Set Licenses.
- D. Create two Skills records and assign them to the Service Resource record.
Answer: C
NEW QUESTION 151
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site.
The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up. " The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)
- A. Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.
- B. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
- C. Create a Workflow to close the Milestone when the Wrap Up is complete.
- D. Create custom fields to capture that the Wrap Up Activities have been completed.
- E. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
Answer: B,C,E
NEW QUESTION 152
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7
- A. Field Service Lightning Standard Permissions
- B. Field Service Lightning Admin Permissions
- C. Field Service Lightning Scheduling License
- D. Field Service Lightning Mobile License
Answer: A
NEW QUESTION 153
Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?
- A. The service territories with fewer than 50 resource
- B. One service territory with four polygons
- C. Five service territories with fewer than 500 service appointment per day
- D. Two service territories that split the service resource evenly
Answer: A
NEW QUESTION 154
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
- A. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
- B. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
- C. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
- D. Manually create a competitor's Asset Record on the Field Service mobile app.
Answer: C
NEW QUESTION 155
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?
- A. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.
- B. Create one work order and add work order line items based on the price book selected on the work type.
- C. Create one work order and override the price on work order line items for products on the preferred price book.
- D. Create one work order for each price book and use work types to assign the price book to work order line item.
Answer: B
NEW QUESTION 156
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