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IBM M8010-246 Exam Syllabus Topics:

IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

Question 1

In order to effectively implement ___________ you must be able to aggregate line items from individual orders to send to suppliers and then separate them out again for customer fulfillment.

A. store operations
B. supply chain visibility
C. social marketing
D. cross-channel order management

Question 2

Which of the following increases the complexity of trying to provide a seamless customer experience?

A. All of the above.
B. Many customers use a variety of touch points in the purchasing process.
C. A large and increasing number of customer segments with varying expectations.
D. Many business functions required for effective commerce are executed outside the enterprise.

Question 3

What are Smarter Commerce 'Market' offerings focused on?

A. is a buy online, pick-up in the store (BOPIS).
B. Customer buying patterns.
C. Visibility and optimization in the supply chain.
D. Personalized customer engagements across multiple touch-points.

Question 4

How does global inventory visibility allow you to 'save the sale' in the event of a stock- out?

A. Triggering store to store transfers.
B. All of the above.
C. Optimizing the supply chain to minimize stock-outs.
D. Up-selling to a higher value product.

Question 5

Which of the following is an example of a Smarter Commerce offering in the Marketing phase of the commerce cycle?

A. Cross-channel campaign management.
B. All of the above.
C. Customer segmentation.
D. Unica

Solutions: