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HP HP2-B119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Analysis & Solution Design | 30% | - Designing appropriate pMPS contract models - Identifying customer printing environment requirements - Assessing costs, productivity and security needs |
| Remote Monitoring & Service Delivery | 15% | - HP Remote Monitoring technology and functions - Implementation and onboarding process - Supplies fulfillment and proactive support |
| Sales Process & EMEA-Specific Considerations | 10% | - Proposal development and closing strategies - Partner tools and resources for sales - EMEA region market and compliance requirements |
| HP pMPS Overview & Value Proposition | 25% | - Differentiation from competing solutions - Business benefits and value for customers - Introduction to HP pMPS (print Managed Print Services) |
| pMPS Contract Structure & Pricing | 20% | - Contract renewal and modification options - Contract terms, duration and billing models - Cost-per-page, base fee and additional services |
HP Selling HP EMEA pMPS Sample Questions:
What is a more effective way of choosing HP imaging and printing products for a customer?
- A. Sell products that offer the most functionality to fit within the customer's budget
- B. Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
- C. Match product features to the customer's needs to improve the way they work.
- D. Offer free training when selling HP imaging and printing devices.
Correct Answer: C 🗳️
What are HP Care Pack services?
- A. bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
- B. teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
- C. support packages that extend and enhance hardware and software service beyond the scope of the included warranty
- D. HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
Correct Answer: C 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
Where do you need to send the HP pMPS hard copy contract?
- A. HP pMPS Deal Support Centre
- B. HP local sales representative
- C. HP Financial Services
- D. HP EMEA Marketing Department
Correct Answer: D 🗳️
How can a customer obtain HP Web Jetadmin and HP Universal Print Driver?
- A. by purchasing them from a qualified channel partner
- B. by downloading them for free at hp.com
- C. by purchasing them from the app store for the server operating system
- D. by purchasing and installing a qualified HP device
Correct Answer: B 🗳️
What key information is available within the HP Service Portal? (Select two.)
- A. rebate and commission information
- B. usage reporting (only when remote monitoring is available; page counts by color, paper size)
- C. Skype and MSN free dial-up service to the HP Premium Hotline
- D. contract details
- E. invoice information on partner or customer by revenue and profit
Correct Answer: B,D 🗳️
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