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HP HP2-B116 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Needs and Market Segmentation- Understanding customer requirements
  • 1. Identifying business challenges and print environments
  • 2. Customer segmentation and target markets
Topic 2: Closing the Sale and Implementation- Sales closure techniques
  • 1. Finalizing customer commitments
  • 2. Post-sale planning and solution implementation basics
Topic 3: HP Document Solutions Product Portfolio- Solution offerings
  • 1. Managed print services and offerings
  • 2. Workflow and document management solutions
Topic 4: Sales Strategies and Positioning- Presenting HP solutions
  • 1. Competitive differentiation strategies
  • 2. Value proposition and ROI justification

HP Selling HP Document Solutions Sample Questions:

Which elements make up the workflow category for HP's document solutions?

  • A. forms automation, content management,document management systems, personal printing
  • B. content capture, forms automation, content management, LANFax, HP output management
  • C. security, HP Universal Print Driver, host printing, device extension, hardware
  • D. job accounting,device management, asset management, archiving
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

What is an important security pain point for any organization's print management infrastructure?

  • A. print output and workflow between users and devices that are at risk
  • B. lack of control that makes it impossible to control color and special media usage
  • C. workflow bottlenecks that create processing delays
  • D. lack of control that makes it impossible to directly bill high print users
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

What must a salesperson do when beginning to understand the customer's organization?

  • A. profile the key executivesand stakeholders
  • B. identify and secure bid resources
  • C. prepare a demonstration
  • D. outline the financial detail of any potential business
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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