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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Software and IT Management Portfolio- HP IT Service Management solutions
  • 1. Incident and performance management
    • 2. Service monitoring and analytics
      - Integration with enterprise IT environments
      • 1. Cloud and on-prem integration concepts
        • 2. Hybrid IT environments
          Topic 2: HP Business Service Management Solutions Overview- HP BSM solution positioning and sales approach
          • 1. Solution mapping to business outcomes
            • 2. Customer pain points identification
              - HP Business Service Management (BSM) value proposition
              • 1. Business-aligned IT management
                • 2. IT service monitoring concepts
                  Topic 3: Sales and Customer Engagement Skills- Competitive positioning
                  • 1. Handling objections in enterprise sales
                    • 2. Differentiating HP BSM solutions
                      - Consultative selling methodology
                      • 1. Discovery of business requirements
                        • 2. Value-based selling techniques

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          Which HP BSM persona is most likely to manage subject matter experts that make up the network and application monitoring teams?

                          • A. director of distributed systems
                          • B. director of service management
                          • C. director of applications support
                          • D. VP of operations
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).

                          With which persona should a salesperson discuss HP Operations Bridge relating to "excessive time to identify root cause of issues caused by non-standard network configurations" pain points?

                          • A. director of distributed systems
                          • B. director of operations
                          • C. director of service management
                          • D. director of mobile applications
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          What does HP APM monitor across traditional, mobile, virtual, and cloud environments to keep the business healthy?

                          • A. IT infrastructure
                          • B. event logs
                          • C. internet connections
                          • D. applications
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).

                          With which persona should a salesperson discuss centralizing infrastructure monitoring around a common tool set?

                          • A. director of performance testing
                          • B. director of operations
                          • C. director of applications monitoring
                          • D. director of mobile applications
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Which components should a salesperson include when comprising a solid value proposition for a customer to invest in HP BSM?

                          • A. Connecting an IT management process with a business objective and a measureable benefit.
                          • B. Connecting an IT pain point with a BSM solution tool and scheduling a demonstration.
                          • C. Evaluating the customer's budget for a BSM solution and providing a measureable benefit.
                          • D. Illustrating similar customer success cases and determining which best matches the customer's priority need.
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

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