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HP HP2-H82 Exam Syllabus Topics:

HP Selling HP Supplies 2019 Sample Questions:

1. Which statement is true about a refilled cartridge?

A) A refilled cartridge is a refurbished original HP cartridge.
B) Worn-out parts are replaced in a refilled cartridge.
C) A refilled cartridge is also known as a reman or rebuilt cartridge.
D) Worn-out parts are not replaced in a refilled cartridge.

2. Which statement is true regarding the use of non-HP cartridges?

A) The cost of an average service visit is less than $50.
B) Printer life is shortened with using non-HP cartridges.
C) HP and non-HP cartridges result in the same amount of paper usage.
D) Most remanufactured cartridges are successfully recycled.

3. You receive the following customer objection when you offer the original HP toner versus reman toner:
/ understand that remanufactured cartridges use their own toner and alt toner is the same so it doesn't realty matter.
Which technology should you mention in your response to explain that not all toner is the same?

A) page maximizer
B) ColorSphere 3 and precision black toner
C) print gauge technology
D) anti-fraud technology

Solutions: