Exam Name: Fundamentals of Applying IBM SmartCloud Control Desk V1
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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Instant Download IBM : C2010-659 Exam Dumps
Updated: Oct 07, 2026
No. of Questions: 105 Questions & Answers
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This exam has been stopped to register, new exam code replace: C9560-659
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IBM C2010-659 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Fundamentals of Applying IBM SmartCloud Control Desk V1 |
| Exam Number: | C2010-659 |
| Related Certifications: | IBM Cloud & Smarter Infrastructure Certifications |
| Real Exam Qty: | 103 |
| Available Languages: | English |
| Exam Format: | Multiple Choice Questions (MCQs) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered through IBM authorized testing providers; details on online vs onsite formats not public |
| Pre Condition: | No formal prerequisite listed; basic understanding of ITSM and configuration management recommended |
IBM C2010-659 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SmartCloud Control Desk Fundamentals Overview | - Introduction to SmartCloud Control Desk
|
| Asset and Configuration Management | - Asset discovery and CI management basics
|
| Workflow, Automation and Reporting | - Workflow and automation concepts
|
| Service Management Processes | - Incident, Change, and Service Request Management
|
IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 Essentials: What Candidates Ask
- SmartCloud Control Desk Fundamentals Overview ()
- Service Management Processes ()
- Workflow, Automation and Reporting ()
IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 Sample Questions:
Which application is used in IBM SmartCloud Control Desk to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?
- A. Service Level Agreements
- B. Automation Scripts
- C. Activities and Tasks
- D. Actions
Correct Answer: D 🗳️
A self service user can perform which two tasks in the Self Service Center application? (Choose two.)
- A. Report an issue
- B. Create a workflow
- C. Authorize a configuration item
- D. Order from the offering catalog
- E. Import data
Correct Answer: A,D 🗳️
Why is a problem record created?
- A. To capture any question or matter involving doubt, uncertainly, or difficultly
- B. To capture any event that is not part of the standard operation of a service
- C. To capture and resolve requests from users
- D. To capture an unknown, underlying cause of one or more incidents
Correct Answer: D 🗳️
Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)
- A. Incident Management
- B. Security Management
- C. Release Management
- D. Service Level Management
- E. Service Request Management
Correct Answer: A,C 🗳️
What is created once a user submits the Service Catalog Offering?
- A. A Purchase Request record
- B. A Service Request record
- C. A Purchase Order record
- D. A Catalog Order record
Correct Answer: B 🗳️
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