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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What has to be considered in the service design stage according to ITIL?

A) the design of the service catalog
B) the design of measurement systems, methods, and metrics
C) the design of Service Level Agreements
D) the design of functions and applications

2. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?

A) The required licenses number does not change.
B) The required number of all licenses is tripled.
C) Only TADDM licenses are tripled.
D) The required number of all licenses is doubled because the development environment does not require separate licenses.

3. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Tasks Plan
B) Job List
C) Tasks List
D) Job Plans

4. Which services attributes should be considered when analyzing the outcome for customer value?

A) desired outcome, supplier metrics, and IT objectives
B) people, products, and technology
C) business objectives, IT objectives, and process metrics
D) objectives, metrics, and desired outcome

5. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
B) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
C) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
D) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.

Solutions: