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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question

A) Create or delete custom channels
B) Assign tickets to the last processor
C) Disable the profanity check for outbound responses
D) Manage business tasks for employee support

2. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Mash-ups
B) Code list Restrictions
C) Language Adaptation
D) Page layouts

3. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) Transfer status
B) Total price
C) External ID
D) Pricing status
E) Invoicing status

4. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Define an approval process
B) Build a workflow
C) Configure email channels
D) Set up notification of delegates

5. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Business to business
B) Employee support
C) Consumer to consumer
D) Consumer to business
E) Business to consumer

Solutions: