Full 500-443 Practice Test and 72 unique questions with explanations waiting just for you!
CCEAAR Dumps 500-443 Exam for Full Questions - Exam Study Guide
NEW QUESTION # 33
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)
- A. Incorrect Mobile Agent codec configured in the PG setup
- B. The mobile agents are using Finesse 9.1(1) as desktop
- C. No MTP resources configured to handle DTMF method mismatch.
- D. Unified CM SIP trunk has RFC2833 DTMF signaling method.
- E. Unified CM Remote CTI Ports (RCP) has the outbound trunk in its calling search space.
Answer: C,E
NEW QUESTION # 34
When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?
- A. signaling sip forward unconditional
- B. signaling forward unconditional
- C. signaling forward unconditional sip info
- D. signaling forward conditional
- E. signaling forward conditional sip info
Answer: B
NEW QUESTION # 35
Refer to the exhibit.
In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?
- A. BAAccountNumber is not empty.
- B. BAStatus is not empty.
- C. BAStatus is not equal to 1.
- D. BACampaign is not empty.
- E. callVariable1 is not equal to 1.
Answer: B
NEW QUESTION # 36
What is the semantic meaning of the RouterCallKeyDay variable?
- A. It represents a string that corresponds to a Globally Unique Call Identifier.
- B. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
- C. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
- D. It represents a sequence number used for ordering rows for the same call.
- E. It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from "Monday" to "Tuesday".
Answer: C
NEW QUESTION # 37
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)
- A. Call Park is supported on ACD and non-ACD lines.
- B. Shared lines are supported on ACD lines but not on non-ACD lines.
- C. Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
- D. It monitors and reports of calls on only one line on the phone.
- E. It requires a maximum of two call appearances.
- F. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
- G. It monitors and reports calls on all lines on the phone.
Answer: C,E,G
NEW QUESTION # 38
Using queue at the edge with LLCAC, which two configurations In Cisco UCM are correct? (Choose two.)
- A. Create a UCM SIP Profile with Reroute Incoming Request based on Contact Header
- B. Set a SIP trunk towards each CVP Cal Server for IP originated calls. This SIP tank should use Location=Phantom
- C. Configure SIP Profile to Reroute Incoming Request using Contact-Info Header with purpose=x-cisco-ortglP
- D. Configure SIP Profile to Reroute Incoming Request using Call-Info Header with purpose=x-cisco-origlP
- E. Set a SIP trunk towards each SIP Proxy for IP originated calls. This SIP trunk should use Location=Shadow.
Answer: D
NEW QUESTION # 39
Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)
- A. You cannot enable hyper-threading at the hypervisor level.
- B. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
- C. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
- D. You can enable hyper-threading at the Guest OS level.
- E. You can enable hyper-threading at the hypervisor level.
Answer: A,D
NEW QUESTION # 40
Which CLI command is run on Cisco Unified Intelligence Center to check database replication?
- A. show replication status
- B. utils replication status
- C. show dbreplication status
- D. utils dbreplication status
Answer: D
NEW QUESTION # 41
Which three rules apply when configuring agent teams? (Choose three.)
- A. An agent team can have multiple primary supervisors but can only be a member of one teams.
- B. An agent can be a member of multiple agent teams.
- C. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
- D. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
- E. An agent team can have only one primary supervisor but can be a member of multiple teams.
- F. An agent can be a member of only one agent team.
- G. An agent team can have multiple primary supervisors.
- H. An agent team can have only one primary supervisor.
Answer: C,F,H
NEW QUESTION # 42
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
- A. opcs
- B. dbagent
- C. ccagent
- D. mds
Answer: C
NEW QUESTION # 43
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?
- A. agent ACD extension length
- B. external phone number CallerID
- C. which VXML gateway the call is placed in
- D. determines how many digits of the dialed number are significant
Answer: C
NEW QUESTION # 44
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
- A. There is no limit. You can assign as many team-based reason codes as you like.
- B. A total of 100 sign-out reason codes and not ready reason codes.
- C. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
- D. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
Answer: D
NEW QUESTION # 45
Refer to the exhibit.
This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)
- A. A network VRU should be configured with a label of maximum length 10 digits.
- B. A VRU PG peripheral should be configured with a peripheral ID of 5000.
- C. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
- D. A PG explorer peripheral should be configured with a peripheral ID of 200.
- E. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
Answer: A,C
NEW QUESTION # 46
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
- A. System Application Agent
- B. Cisco DB
- C. Cisco Tomcat
- D. Cluster Manager
- E. Cisco Dirsync
Answer: C
NEW QUESTION # 47
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
- A. The system stops routing calls because it cannot function without a private network.
- B. The system continues to operate but with only one call router in simplex mode.
- C. Both call routers go active and attempt to split the system until the private network is restored.
- D. The private network data is rerouted automatically over the visible network.
Answer: B
NEW QUESTION # 48
Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise?
- A. Windows Firewall, network isolation, and SQL hardening
- B. Windows Firewall, IPsec configuration, and gateway security
- C. VPN configuration, IPsec configuration, and NAT configuration
- D. network isolation, IPsec configuration, and Windows configuration
Answer: A
NEW QUESTION # 49
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?
- A. Administrative scripts must be associated with a call type.
- B. Administrative scripts can use an ICM Gateway node.
- C. Administrative scripts can run more than one time per second.
- D. Administrative scripts can use a DB Lookup node.
Answer: D
NEW QUESTION # 50
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