Pass Avaya Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Exam in First Attempt Guaranteed Updated Dump from Lead1Pass!
Pass 3313 Exam with 70 Questions - Verified By Lead1Pass
NEW QUESTION 37
A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.
On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs?
(Choose three.)
- A. SIP URI
- B. Customer Phone Number
- C. CSTA/TR87 Call ID
- D. SIP Call Log ID
Answer: B,C,D
NEW QUESTION 38
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. Communication Manager (voice inbound proxy)
- B. Session Manager (Voice inbound proxy)
- C. Application Enablement services (CTI proxy)
- D. APS server (Presence proxy)
Answer: B,C
NEW QUESTION 39
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA > User agent
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 40
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
- A. The call is disconnected and you must refresh the real-time Display Report.
- B. The call is removed from the utility but will remain on the Real-Time Display Report.
- C. The call is remove from the utility and from the real -time Display report.
- D. The call is removed from the Real-Time Display Report and the call is disconnected.
Answer: A
NEW QUESTION 41
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- B. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- C. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
- D. The CCMS anchors the call on an Avaya Aura Media server conference port.
Answer: A
NEW QUESTION 42
You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?
- A. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.
- B. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.
- C. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.
- D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.
Answer: C
NEW QUESTION 43
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
- A. Contact Center Administration Manager (CCMA)
- B. Communication Control Toolkit (CCT)
- C. Application Enablement services (AES)
- D. Avaya aura system Manager (SMGR)
Answer: A
NEW QUESTION 44
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)
- A. Microsoft Virtual Server
- B. Microsoft Hyper-V
- C. XenSecure Xen 3.1.2
- D. VMWare vSphere 4.0
- E. VMWare vSphere 3.0
Answer: B,D
NEW QUESTION 45
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
- A. 200 ACK
- B. 180 ACK
- C. 180 Ringing
- D. 200 Ringing
Answer: A
NEW QUESTION 46
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. Back-to-Back User Agent
- B. User Agent
- C. SIP Gateway Manager
- D. SIP Gateway
Answer: B
NEW QUESTION 47
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A. Click on Connect to
- B. Click on Aliases
- C. Click on AACC-DATABASE-CCMS
D .Click on Startup
Answer: B
NEW QUESTION 48
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 49
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- B. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- C. The Domain User Name has already been mapped to an existing CCT agent.
- D. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
Answer: B
NEW QUESTION 50
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
- A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
- B. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
- C. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
- D. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
Answer: B
NEW QUESTION 51
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
- A. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
- B. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
- C. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCM You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
- D. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
Answer: C
NEW QUESTION 52
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. The agent's web browser is not set for the correct character encoding.
- B. Internet Explorer is not set as the default browser on the agent's computer.
- C. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
- D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
Answer: A
NEW QUESTION 53
In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?
- A. NCCT Service
- B. NCCT SMON
- C. NCCT TAPI Connector
- D. NCCTDALS
- E. NCCT OI Service
Answer: C
NEW QUESTION 54
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A. CCMS SIP message logs
- B. CCMS_ASM message logs
- C. AAMS SIP message logs
- D. Network SIP message logs
Answer: A,C
NEW QUESTION 55
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Summary Report
- B. Call Properties Report
- C. Summary Log file
- D. Event Report
- E. Sip Sequence Report
Answer: A,C,E
Explanation:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
NEW QUESTION 56
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
- A. Windows Event Viewer\Performance\Logs
- B. Windows Event Viewer\Windows Logs\System
- C. Windows Event Viewer\Applications and Services Logs
- D. Windows Event Viewer\Windows Logs\Security
- E. Windows Event Viewer\Windows Logs\Applications
Answer: C
NEW QUESTION 57
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
- A. CCT
- B. SIP RTP
- C. TAPI AnswerCall
D TR87 AnswerCall
Answer: A
NEW QUESTION 58
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. CCMA > Multimedia
- B. Multimedia Administrator
- C. Multimedia Dashboard
- D. CCMM Database Logging
Answer: A
NEW QUESTION 59
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. AML
- B. H.323
- C. SIP
- D. TLS
Answer: D
NEW QUESTION 60
......
Penetration testers simulate 3313 exam: https://www.lead1pass.com/AVAYA/3313-practice-exam-dumps.html