Pass Authentic Genesys GCX-ARC with Free Practice Tests and Exam Dumps
New GCX-ARC Exam Questions Real Genesys Dumps
The Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Exam is a certification program designed for professionals who are looking to enhance their skills and knowledge in the field of cloud-based customer experience architecture. The program is designed by Genesys, a leading provider of customer engagement and contact center solutions, and is aimed at professionals who are involved in designing, implementing, and managing customer experience solutions.
The GCX-ARC certification exam is a vendor-neutral certification program that is recognized by the contact center industry. The certification program is designed to provide IT professionals with the knowledge and skills they need to become proficient in the latest cloud contact center technologies and best practices. The certification program is designed to help IT professionals gain a competitive edge in the contact center industry.
The Genesys GCX-ARC Certification Exam is a valuable certification for professionals who specialize in customer experience architecture and the Genesys Cloud CX platform. This certification can help professionals stand out in the job market and demonstrate their proficiency to potential employers. The certification exam is designed to test a candidate's knowledge of customer experience design, customer journey mapping, contact center operations, voice of the customer, and analytics, among other topics.
NEW QUESTION # 32
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(3,5,2020)
- B. MakeDateTime(5,3,2020)
- C. MakeDateTime(2020,5,3)
- D. MakeDateTime(2020,3,5)
Answer: A
NEW QUESTION # 33
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?
- A. Decision
- B. Disconnect
- C. Jump to Menu
- D. Transfer to Flow
Answer: B
NEW QUESTION # 34
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Seconds
- B. Milliseconds
- C. Minutes
- D. Hours
- E. Microseconds
Answer: A,C
NEW QUESTION # 35
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. ARN Number
- B. Token
- C. Password
- D. Username
- E. Access ID
Answer: B,C,D
NEW QUESTION # 36
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Language
- B. Queue
- C. Skills
- D. Roles
Answer: A,C
NEW QUESTION # 37
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 38
The interaction may not route properly if the default language skill is not selected.
- A. True
- B. False
Answer: A
NEW QUESTION # 39
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. Dynamic Views
- B. Dashboards
- C. Reports
- D. All of the above
Answer: A
NEW QUESTION # 40
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Resolution Codes
- B. Account Codes
- C. Wrap-up Codes
- D. Status
Answer: C
NEW QUESTION # 41
Select the types of scheduling available in Genesys Cloud. (Choose two.)
- A. Automated Scheduling
- B. Manual Scheduling
- C. Load based Scheduling
- D. All of the above
Answer: A,C
NEW QUESTION # 42
The FindSkill() function is not case sensitive when performing a search.
- A. True
- B. False
Answer: A
NEW QUESTION # 43
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. EmailAddressDomainPart()
- B. MakeEmailAddress()
- C. EmailAddressDomain()
- D. EmailAddressLocalPart()
Answer: A
NEW QUESTION # 44
What is the minimum value for the number of times to repeat a menu?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 45
What is the maximum prompt file size you can upload?
- A. 10 MB
- B. 20 MB
- C. 25 MB
- D. 50 MB
Answer: C
NEW QUESTION # 46
Why must you create queues for ACD functionality to work?
- A. Queues provide ACD with a means to determine the skill level requirement of an interaction
- B. Queues match agents to an appropriate interaction using ACD
- C. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- D. Queues are the waiting lines for interactions that are routed using ACD
Answer: B
NEW QUESTION # 47
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