Health-Cloud-Accredited-Professional Practice Test Questions Answers Updated 230 Questions
Health-Cloud-Accredited-Professional dumps & Salesforce Health Cloud Sure Practice with 230 Questions
NEW QUESTION # 51
A Salesforce technical architect is migrating a service cloud org to health cloud and needs to update existing integrations to create records in health cloud objects instead of creating records in custom objects. Which unique health cloud considerations apply regarding the use of APIs in this case?
- A. Only object level APIs should be used as Business APIs are not used for record creation.
- B. Health Cloud uses Business API's that should be used instead of object level API's
- C. Health cloud and custom objects both leverage the same object -level API approach. No unique health cloud considerations apply.
- D. Any combination of object-level APIs and business APIs may be used.
Answer: B
Explanation:
According to the Salesforce documentation2, Health Cloud uses Business APIs that should be used instead of object level APIs when creating records in Health Cloud objects. Business APIs are custom REST APIs that perform complex business logic and validations on Health Cloud objects. Object level APIs are standard REST or SOAP APIs that perform CRUD operations on individual objects. Business APIs ensure data integrity and consistency across Health Cloud objects, while object level APIs may result in data errors or inconsistencies2.
NEW QUESTION # 52
Which three types of Electronic Health Record data transmitted via HL7 can be stored in Salesforce objects? (Choose Three.
- A. Continuation of Care document (CCD.
- B. Personal Health Record (PHR)
- C. Clinical Document Architecture (CDA.
- D. Observation Results (ORU)
- E. Admission, Discharge, Transfer Data (ADT)
Answer: C,D,E
Explanation:
According to the Salesforce documentation1, the following types of electronic health record data transmitted via HL7 can be stored in Salesforce objects:
Observation Results (ORU): ORU messages contain clinical observations and results, such as lab tests, vital signs, or imaging reports. ORU messages can be stored in the DiagnosticReport object in Health Cloud1.
Admission, Discharge, Transfer Data (ADT): ADT messages contain information about patient admissions, discharges, transfers, or updates, such as demographics, insurance, or diagnosis. ADT messages can be stored in the EhrPatient object in Health Cloud1.
Clinical Document Architecture (CDA): CDA is a standard for exchanging clinical documents, such as discharge summaries, progress notes, or referrals. CDA documents can be stored in the Document object in Health Cloud1.
NEW QUESTION # 53
A company recently migrated from Service Cloud to Health Cloud and is working on strengthening their relationships within their provider network. Which object within the Provider Relationship Management data model can be used to track each of the different locations where a provider practiced?
- A. HealthcareProvider
- B. HealthcareProviderSpeciality
- C. BusinessLicense
- D. HealthcareFacilityNetwork
- E. HealthcarePractitionerFacility
Answer: D
Explanation:
According to the Salesforce documentation, a healthcare facility network is a custom object in Health Cloud that stores information about a network of facilities that are affiliated with each other, such as hospital system, clinic network, or pharmacy chain. A healthcare facility network can be used to track each of the different networks where a provider is affiliated.
NEW QUESTION # 54
Within Health Cloud Console, there are two apps available for use depending on work preferences, which console is available within Lightning Experience?
- A. Health Cloud - Personal
- B. Health Cloud - Console
- C. Health Cloud - Worklist
- D. Health Cloud - Individual
Answer: B,C
Explanation:
According to the Health Cloud Implementation Guide, Health Cloud - Console is the console that is available within Lightning Experience. It is a customizable workspace that allows users to view and manage multiple records on a single screen.
NEW QUESTION # 55
An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally.
Which step should the administrator take when implementing this change request?
- A. Find the Timeline Orientation setting in Custom Metadata, which controls the orientation of all timelines, and change the value to vertical.
- B. Enable Timeline in Salesforce Setup. then configure and activate new timeline and add to the relevant Lightning record.
- C. Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true to set all timeline orientations as vertical.
- D. Find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the Orientation to vertical.
Answer: D
Explanation:
According to the Salesforce documentation1, the Timeline View Configuration is a custom metadata type that defines the appearance and behavior of a timeline in Health Cloud. Each timeline has its own Timeline View Configuration record, which can be accessed and edited from the Health Cloud - Lightning Admin app2. One of the settings that can be changed in the Timeline View Configuration is the Orientation, which controls whether the timeline is displayed horizontally or vertically1. Therefore, to alter the appearance of the timeline so that it displays vertically instead of horizontally, the administrator should find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the Orientation to vertical.
NEW QUESTION # 56
Which data model is used to represent information via standard object and..................
covered?
- A. Coverage data model
- B. Benefit data model
- C. Payer data model
- D. Plan data model
- E. Health Insurance data model
Answer: E
NEW QUESTION # 57
When implementing Provider Search functionality, which two changes allow an external user to access search results?
- A. Use Experience Builder to add the Provider Search component to a page on the site.
- B. Give the site user profile Read access to the Care Provider Searchable Field object
- C. Create a sharing rule on the Care Provider Searchable Field object to share with external users.
- D. Give the site user profile Read access to the Data Pipeline object.
Answer: A,B
Explanation:
B is correct because giving the site user profile Read access to the Care Provider Searchable Field object is a change that allows an external user to access search results. The Care Provider Searchable Field object stores the searchable data for Provider Search, and users need to have Read access to this object and its fields to perform searches and view results.
D is correct because using Experience Builder to add the Provider Search component to a page on the site is a change that allows an external user to access search results. The Provider Search component is a Lightning web component that enables users to search for providers by various criteria and view their details. Administrators can use Experience Builder to drag and drop the Provider Search component onto any page on their site.
NEW QUESTION # 58
A Salesforce Admin wants to create tasks within a Care Plan that is related to a specific problem orgoal.
Which three different locations in the Health Cloud console can be used to create tasks related to a specific problem or goal within a Care Plan? (Choose three.)
- A. Patient List
- B. Care Team
- C. Household Tab
- D. Care Plan page
- E. Timeline Tab
Answer: A,B,D
NEW QUESTION # 59
When setting up Intelligent Sales, which three types of records should an administrator create for a Field Sales Agent before Visit records can be created? (Choose three.)
- A. Assets
- B. Contacts
- C. Locations
- D. Accounts
- E. Opportunities
Answer: B,C,D
NEW QUESTION # 60
A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer aims to strike a balance between quality care and managing the cost of care effectively by streamlining its approval processes for care requests.
Which capability in Health Cloud helps the payer accomplish this?
- A. Utilization Management
- B. Provider Network Management
- C. Integrated Care Management
- D. Intelligent Appointment Management
Answer: A
Explanation:
Utilization Management is the capability in Health Cloud that helps the payer accomplish its goal of balancing quality care and managing the cost of care effectively. It enables the payer to streamline its approval processes for care requests using predefined rules and workflows.
NEW QUESTION # 61
With regards to Integration/Interoperability, which three statement are true about health cloud? (Choose Three)
- A. Health cloud support data exchange with both HL7 and FHIR enabled systems.
- B. The new clinical data model in Health cloud is aligned with HL7 v2-simple application standard.
- C. Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7 v2 - simple application interface.
- D. The New clinical data modelin health cloud is aligned with FHIR R4 standards.
- E. Health cloud has a FHIR server.
Answer: A,C,D
NEW QUESTION # 62
How does an administrator display device information on a patient card?
- A. Create a custom field on the EHR_MedicalDevice object with a formula that return the information.
- B. Create an Asset record and create a care registered device record that look up to the patient.
- C. Create a custom field on the FilterCondition__c object with a formula that return the information.
- D. Create a custom field on the EHR_Patient object with a formula that return the information.
- E. Create a custom field on the EHR_DeviceRequest object with a formula that return the information.
Answer: B
NEW QUESTION # 63
Which underlying object helps with sales compliance with sales agreements?
- A. Forecasts
- B. Contacts
- C. Orders
- D. Opportunities
Answer: C
Explanation:
Explanation
Reference and details below.
NEW QUESTION # 64
As part of a post-visit summary, a client wants to send patients information documenting their visit and care plan. A patient advocate will select from templates to create personalized documents to send. Which tool should a developer use to provide the necessary functionality?
- A. Health Cloud Email Manager
- B. Contract Lifecycle Management
- C. OmniStudio Document Generation
- D. Salesforce PDF Generator
Answer: C
Explanation:
B is correct because OmniStudio Document Generation is the tool that can provide the necessary functionality to send patients information documenting their visit and care plan. OmniStudio Document Generation allows users to generate documents from Microsoft Word or PowerPoint templates that can include data from any Salesforce object or external data source. Users can select from predefined templates or create their own, and personalize the documents with conditional logic, data tokens, and tabulation. Users can also convert the documents to PDF format and send them via email or other channels.
NEW QUESTION # 65
Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which users are......
- A. Care request diagnosis
- B. Care request reviews
- C. A, C, D
- D. Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences.
What three types of ancillary information can be included in a single care request. - E. Care request drug
- F. Care request providers
- G. Care requestfacility
Answer: C,D
NEW QUESTION # 66
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
- A. (Persona) Contact Center agent
(Stakeholder) Salesforce administrator
(Stakeholder) Integration architect - B. (Persona) Care coordinator
(Stakeholder) Salesforce administrator
(Stakeholder) Tableau developer - C. (Persona) Contact Center agent
(Stakeholder) Tableau developer
(Stakeholder) MuleSoft developer - D. (Persona) General physician
(Stakeholder) Salesforce administrator
(Stakeholder) Marketing Cloud administrator
Answer: A
Explanation:
To identify pain points and define project requirements for setting up a Contact Center leveraging Health Cloud, a consultant should work with the following group of people:
(Persona) Contact Center agent: This is the end user who interacts with patients through phone calls, emails, chats, or other channels. The Contact Center agent needs to have access to patient information, appointment scheduling, billing inquiries, plan updates, and other tasks in Health Cloud. The consultant should work with the Contact Center agent to understand their needs, challenges, and expectations from the system.
(Stakeholder) Salesforce administrator: This is the person who configures and maintains the Health Cloud system for the Contact Center. The Salesforce administrator needs to set up user profiles, permissions, page layouts, workflows, reports, dashboards, and other features in Health Cloud. The consultant should work with the Salesforce administrator to understand the technical requirements, limitations, and best practices for setting up the system.
(Stakeholder) Integration architect: This is the person who designs and implements the integration between Health Cloud and other external systems, such as EHRs, billing systems, or third-party applications. The integration architect needs to ensure that data is exchanged securely and accurately between Health Cloud and other systems. The consultant should work with the integration architect to understand the integration requirements, challenges, and solutions for the system. General physician, Marketing Cloud administrator, Care coordinator, Tableau developer or MuleSoft developer are not relevant people for this use case.
NEW QUESTION # 67
A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities. What is the recommended best practice for modeling members in HC for this organization?
- A. Account Record Types for existing members can remain as-is. Future members should be created as Person Accounts.
- B. Use the individual model with HC
- C. Only groups needing HC capabilities need to use Person Accounts.
- D. Model as Person Accounts, whether they are using HC capabilities or not.
Answer: D
Explanation:
According to the Health Cloud Implementation Guide, the recommended best practice for modeling members in Health Cloud for a payer service cloud org that uses accounts and contacts to model health insurance members is to model them as person accounts, whether they are using Health Cloud capabilities or not. Person accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. Using person accounts for all members can simplify data management and avoid data duplication. Only groups needing Health Cloud capabilities need to use person accounts is not a recommended best practice, as it can create inconsistency and complexity in data modeling. Account record types for existing members can remain as-is is not a recommended best practice, as it can limit the functionality and integration of Health Cloud features. Using the individual model with Health Cloud is not a valid option, as the individual model is not supported by Health Cloud.
NEW QUESTION # 68
A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals.
Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately?
- A. Adjust template care management reports and dashboards.
- B. Leverage the Patient Referral Management unmanaged package.
- C. Assign appropriate permissions to internal users.
- D. Create custom report types for clinical objects.
- E. Enable the enhanced Analytics for Healthcare setting in Setup.
Answer: A,C,D
Explanation:
To create Salesforce reports to analyze patient outcomes and patient referrals, a consultant should recommend the following steps:
Create custom report types for clinical objects, such as Condition, Medication, or Encounter, to access the data stored in Health Cloud's clinical data model1.
Assign appropriate permissions to internal users, such as the Health Cloud Analytics permission set, to enable them to view and create reports and dashboards2.
Adjust template care management reports and dashboards, such as Patient Outcomes or Patient Referrals, to customize them for the customer's specific needs34. Enabling the enhanced Analytics for Healthcare setting or leveraging the Patient Referral Management unmanaged package are not required steps for this requirement.
NEW QUESTION # 69
How Can you restrict access to an entire patient / member list or to specific columns of that list? (Choose two)
- A. Permission Sets
- B. List View Permissions
- C. Field Level Security
- D. Sharing setting
Answer: C,D
Explanation:
Reference and details below.
NEW QUESTION # 70
How Can you restrict access to an entire patient / member list or to specific columns of that list? (Choose two)
- A. Permission Sets
- B. List View Permissions
- C. Field Level Security
- D. Sharing setting
Answer: C,D
Explanation:
Reference and details below.
NEW QUESTION # 71
Where can a Salesforce administrator configuring different levels of access to patients' care plans, configure team members different levels of access to cases to ensure sensitive data is not shared with the wrong groups?
- A. Permission Sets
- B. Contact Roles on case
- C. Profiles
- D. Permission Set Groups
- E. Case Team Roles
Answer: E
Explanation:
Reference and details below.
NEW QUESTION # 72
Which Feature would an administrator setup to help their sales team view all provider related to a specific ..........
- A. Provider Search
- B. Practitioner Relationship
- C. Provider Cards
- D. Provider Relationship
Answer: B
NEW QUESTION # 73
Bloomington Caregivers wants to use patient or member lists for its care coordinators in its current implementation. What is an important consideration when implementing this in Health Cloud?
- A. An administrator can create an override filter field on the person account.
- B. An administrator can create lists or add records to existing lists from the Campaign object
- C. If a user cannot access a field used in a fitter on a patient or member list, they will not be able to see the list
- D. Fitter logic for patient or member lists is controlled by formula fields on records.
Answer: C
Explanation:
B is correct because if a user cannot access a field used in a filter on a patient or member list, they will not be able to see the list. This is because the filter criteria are applied to the user's query, and if the user does not have permission to view the field, the query will return no results. To avoid this issue, the administrator should ensure that the user has the appropriate field-level security settings for the fields used in the filter.
NEW QUESTION # 74
Which three type of basic Patient or Member information is displayed.............
- A. Thumbnail of Chatter Photo
- B. Gender
- C. List of Patient/Member Conditions
- D. Date of Birth and Age
- E. Primary Care Coordinator
Answer: A,B,D
NEW QUESTION # 75
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