Free Salesforce FSL-201 Exam Questions and Answer from Training Expert Lead1Pass
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The benefit in Obtaining the FSL-201 Exam Certification
- After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Field Service Lightning Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
NEW QUESTION 14
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create one Service Resource and assign the Technician and Dispatcher role.
- B. Create two Skills records and assign them to the Service Resource record.
- C. Create two Service Resources and assign them to the employee.
- D. Create one Service Resource and assign the relevant Permission Set Licenses.
Answer: D
NEW QUESTION 15
Northern Trail Outfitters requires an integration to be set up between one of their Salesforce orgs and an external data source us Salesforce Connect. The external data source supports Open Data Protocol.
Which three configurations should an Integration Architect recommend be implemented in order to secure requests coming from Salesforce?
Choose 3 answers
- A. Configure CSRF Protection on External Data Source.
- B. Configure a Certificate for OData connection.
- C. Configure Identity Type for OData connection.
- D. Configure Special Compatibility for OData connection,
- E. Configure CSRF Protection for OData connection.
Answer: B,C,E
Explanation:
https://help.salesforce.com/articleView?id=apex_add_external_data_source.htm&type=5
NEW QUESTION 16
Which three objects are associated with the work type?
Choose 3 answers
- A. Products
- B. Article
- C. Resource
- D. Skills
- E. Service appointment
Answer: A,B,D
NEW QUESTION 17
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
- A. Google Traffic Data
- B. Resource's Home Base
- C. Service Appointment Dependencies
- D. Service Appointments
- E. Resource's Travel Speed
Answer: A,B,D
NEW QUESTION 18
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Overtime per Work Order.
- B. Reduced Travel Time per Work Order.
- C. Reduced Absences per Employee.
- D. Reduced Work Orders per Shift.
Answer: A,B
NEW QUESTION 19
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce mobile app
- B. Work Order records cannot be updated on a mobile device
- C. Field service mobile app
- D. Salesforce Touch
Answer: A
NEW QUESTION 20
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
- A. One Service Territory with four Polygons
- B. Five Service Territories with fewer than 500 Service Appointments per day
- C. Three Service Territories with fewer than 50 resources
- D. Two Service Territories that split the Service Resources evenly
Answer: C
NEW QUESTION 21
Universal learning (UC) is embarked on Salesforce transformation journey, UC will decommission the legacy CRM system and migrate data to Salesforce. The data migration team asked for a recommendation to optimize the performance of the data load to Salesforce.
Which approach should used to meet the requirement?
- A. Use Bulk API to process jobs in high performance mode.
- B. Use Bulk API to process jobs in serial mode.
- C. Contact Salesforce support to schedule performance load.
- D. Use Bulk API to process jobs in parallel mode.
Answer: D
NEW QUESTION 22
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a custom Price Book specific to each country.
- B. Utilize a custom Price Book with pricing rules applied.
- C. Utilize the standard Price Book with pricing rules applied.
- D. Utilize a standard Price Book specific to each country.
Answer: A
NEW QUESTION 23
Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.
What should a consultant implement to assist the dispatch team?
- A. Work order Business process for install, break-fix, and inspection
- B. Work type line items for install, break-fix, and inspection
- C. Work type and skill requirements for install, break-fix, and inspection
- D. Work order custom fields to define install, break-fix, and inspection
Answer: C
NEW QUESTION 24
universal containers is evaluating a strategy for reducing the cost of service using automated scheduling Which toe approaches will contribute to this goal?
Choose 2 answers
- A. reduced work orders per shift
- B. reduced travel time per work order
- C. reduced overtime per work order
- D. reduced number of territories
Answer: B,C
NEW QUESTION 25
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?
- A. Set the polygon assignment policy to the lowest level.
- B. Set the polygon assignment policy to the highest level.
- C. Set the territory assignment policy to the lowest level.
- D. Set the territory assignment policy to the highest level.
Answer: C
NEW QUESTION 26
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?
- A. Adjust the Scheduled End field on the Service Appointment.
- B. Update the In Jeopardy field on the Service Appointment.
- C. Post to the Service Appointment Chatter feed.
- D. Change the Status field on the Service Appointment.
Answer: C
NEW QUESTION 27
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 as a Preferred Resource.
- B. Assign Contractor 1 and 2 different capacities for repair work.
- C. Assign Contractor 2 as an Excluded Resource.
- D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
Answer: D
NEW QUESTION 28
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Capacity-based Resource and delete that Resource after three weeks.
- B. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- C. Create a Resource and give them 24-hour availability for the next three weeks.
- D. Create a Capacity-based Resource and give them Capacity for the next three weeks.
Answer: D
NEW QUESTION 29
A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.
What type of event should be used to meet this requirement?
- A. Change Data Capture Event
- B. Generic Event
- C. Platform Event
- D. Push Topic Event
Answer: D
Explanation:
https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/pushtopic_events_intro.htm
NEW QUESTION 30
Universal Containers (UC) is a leading provider of management training globally, UC embarked on a Salesforce transformation journey to allow students to register for courses in the Salesforce community. UC has a learning system that masters all courses and student registration.
UC requested a near real-time feed of student registration from Salesforce to the learning system. The integration architect recommends using Salesforce event.
Which API should be used for the Salesforce platform event solution?
- A. SOAP API
- B. Tooling API
- C. Streaming API
- D. O REST AP
Answer: C
NEW QUESTION 31
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
- A. Match Fields
- B. Required Resources.
- C. Match Boolean
- D. Preferred Resources
Answer: C
NEW QUESTION 32
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create two service resource and assign them to the employee
- B. Create one service resource and assign the relevant permission set license
- C. Create one service resource and assign the technician and dispatcher role
- D. Create two skills records and assign them to service resources record
Answer: B
NEW QUESTION 33
Northern Trail Outfitters needs to secure an integration with an external Microsoft Azure API Gateway.
What integration security mechanism should be employed?
- A. Configure mutual server authentication with two-way SSL using CA issued certificates.
- B. Use an API only user profile and implement use an external identity provider with federated API access.
- C. Implement Salesforce Shield with Encryption at Rest and generate a tenant secret.
- D. Configure a connected app with an authorization endpoint of the API gateway and configure OAuth settings.
Answer: A
NEW QUESTION 34
Northern Trail Outfitters uses a custom Java application to display code coverage and test results for all of their enterprise applications and is planning to include Salesforce as well.
Which Salesforce API should an Integration Architect use to meet the requirement?
- A. SOAP API
- B. Analytics REST API
- C. Tooling API
- D. Metadata API
Answer: C
Explanation:
https://developer.salesforce.com/docs/atlas.en-us.api_tooling.meta/api_tooling/tooling_api_objects_apexcodecoverage.htm
NEW QUESTION 35
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, update record, sync device, capture signature.
- B. Capture signature, update record, sync device, deliver Service Report.
- C. Deliver Service Report, capture signature, update records, sync device.
- D. Capture signature, sync device, update record, deliver Service Report.
Answer: B
NEW QUESTION 36
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Contracts and Service Levels.
- B. Service Objectives and Work Rules
- C. Service Objectives and Work Types
- D. Service Levels and Work Rules
Answer: B
NEW QUESTION 37
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Use work types with required skills.
- B. Create multiple work order line items per service.
- C. Assign the appropriate skills to resources.
- D. Select the relevant work types for each resource.
Answer: A,C
NEW QUESTION 38
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Product Templates
- B. Service Report Templates
- C. Assets
- D. Work Types
Answer: B,D
NEW QUESTION 39
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