Financial-Services-Cloud Exam Dumps Pass with Updated Aug-2024 Tests Dumps
Financial-Services-Cloud exam questions for practice in 2024 Updated 172 Questions
NEW QUESTION # 87
A consultant is building an agent console for an insurance company using FlexCards to provide a 360-degree view of its customers. An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. The agent wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the Account
* Active insurance policies related to the Account
* The ability to view and renew policies
How should the consultant design the FlexCards to meet these requirements?
- A. Parent FlexCard with multiple Q**jld Flex Cards and Card Actions
- B. Parent FlexCard with single Child and Card Actions
- C. Parent FlexCard with multiple Cnrraren and different Card States
- D. Parent FlexCard with single Child and multiple Card States
Answer: A
Explanation:
Explanation
The consultant should design the FlexCards as follows to meet the requirements:
Parent FlexCard with multiple Child Flex Cards and Card Actions. A Parent FlexCard is a construct in Financial Services Cloud that allows you to display information from one record in a card-like format on a Lightning page. A Child FlexCard is a construct in Financial Services Cloud that allows you to display information from related records in a card-like format within a Parent FlexCard. A Card Action is a construct in Financial Services Cloud that allows you to perform actions on a record from within a FlexCard, such as edit, delete, renew, or view details. You can use Parent FlexCards, Child FlexCards, and Card Actions to create an agent console that provides a 360-degree view of your customers and enables quick actions on their records. Verified References: : Salesforce Help Article [6] : Salesforce Help Article [7] : Salesforce Help Article [8]
NEW QUESTION # 88
Rachel is the primary member of the Adams household hired a new attorney. What type of relationship should the Wealth Advisor create in Financial Services Cloud for Rachel and her attorney before assigning the reciprocal role of "Attorney"?
- A. Create an Account-Account Relationship between the Addams Family Trust and the attorney.
- B. Create an Account-Account relationship between the Adams Household and the attorney
- C. Create a Contact-Contact Relationships between the primary member of the Adams Household and the attorney.
- D. Create an Account-Contact relationship between the Adams Household and the attorney.
Answer: C
Explanation:
To create a relationship between Rachel and her attorney before assigning the reciprocal role of "Attorney", the Wealth Advisor should create a Contact-Contact Relationship between the primary member of the Adams Household and the attorney. A Contact-Contact Relationship is a junction object that links two contacts or individuals and defines their relationship with each other2. By using Contact-Contact Relationship, the Wealth Advisor can capture Rachel's extended network of relationships with people outside of her household. Verified Reference: 2
NEW QUESTION # 89
What steps does the Salesforce Administrator have to take to create a new Business Milestone Type?
- A. Find Business Milestone using the Object Manager and add a new picklist value on the Milestone Type Field
- B. In the Lightning Page Editor add the new Milestone Type to the Life Events & Business Milestones Lightning component
- C. Find Person Life Event using the Object Manager and add a new picklist value on the Milestone Type Field.
- D. In the Object Manager go to the Business Milestone object and create a new field using the name of the new milestone.
Answer: B
NEW QUESTION # 90
A Salesforce Admin is configuring a new Action Plan Template. One task in that template needs to be picked up by the next available Advisor. What assignment logic should the Admin use when configuring this template task?
- A. Queues
- B. Specific User
- C. Action Plan Creator
- D. Account Team
- E. Role
Answer: A
Explanation:
Explanation
To assign a task to the next available Advisor, the Admin should use Queues as the assignment logic when configuring the template task. Queues are collections of records that can be assigned to multiple users who share workloads and responsibilities. By using Queues, the Admin can ensure that any Advisor who is part of the Queue can pick up the task when they are available.
NEW QUESTION # 91
If a client is associated with more than one Household or Group, where will this client's records get rolled up to?
- A. To the household selected by the advisor for record rollups.
- B. To the household with the client's primary address.
- C. To the Household where the client is the primary member.
- D. To all the parent households and groups
Answer: C
NEW QUESTION # 92
Relationship Management enables you to (Check the 3 that apply)
- A. Display Financial Holding Data
- B. Define who are the members of a Relationship Group.
- C. Define the Role of the Member of the group
- D. Define Primary Group for a Member
Answer: B,C,D
NEW QUESTION # 93
A major Japanese bank is expanding geographically and opening additional branches in Asia. As such, they hired a regional consulting firm to implement Financial Services Cloud (FSC) locally.
What are the two expectations from implementing multi language features in FSC?
- A. Referrals in Singapore and Hong Kong will be shared in English, but in Macau, referrals will be shared in Portuguese.
- B. In Tokyo branches, the names of the Account, Prospect & Contact are in Japanese, but the package Advisor, Personal Banker, D Relationship Manager, and Client Associate profiles are in English.
- C. In Seoul, South Korea, the branch managers will be reviewing their FSC dashboards every morning in Korean, while their colleagues in " Shanghai, China, will be doing so in Chinese.
- D. Bankers in Japan have been accessing FSC in Japanese, but the new bankers in China will be accessing FSC in Chinese.
Answer: C,D
Explanation:
Explanation
The following expectations are from implementing multi language features in FSC:
Bankers in Japan have been accessing FSC in Japanese, but the new bankers in China will be accessing FSC in Chinese. This expectation means that FSC supports multiple languages and allows users to choose their preferred language for their user interface and data display.
In Seoul, South Korea, the branch managers will be reviewing their FSC dashboards every morning in Korean, while their colleagues in Shanghai, China, will be doing so in Chinese. This expectation means that FSC supports multiple languages for reports and dashboards and allows users to view them in their preferred language.
NEW QUESTION # 94
What can an administrator configure for users on the search results? (3 answers)
- A. Number of records displayed for each object.
- B. Columns displayed for each object.
- C. Fields being searched on for each object.
- D. Objects included in the search
- E. Filters by which users can narrow down results
Answer: A,B,C
NEW QUESTION # 95
Which 3 options does the Financial Services Cloud application offer to view and update Account-Account.
Account-Contact, and Contact-Contact Relationships?
- A. Family Members Component
- B. Actionable Relationship Center
- C. Relationship Map
- D. Group Members Component
- E. Life Events Component
Answer: B,C,D
Explanation:
Explanation
The following options are available to view and update Account-Account, Account-Contact, and Contact-Contact Relationships in Financial Services Cloud:
Actionable Relationship Center: This is a Lightning component that displays a list of all the relationships for a client or a group. You can use it to view, create, edit, and delete relationships.
Relationship Map: This is a Lightning component that displays a graphical representation of all the relationships for a client or a group. You can use it to visualize and navigate the relationship network.
Group Members Component: This is a Lightning component that displays a list of all the members of a group. You can use it to view, add, and remove group members. Verified References: : Salesforce Financial Services Cloud User Guide, page 34. : Salesforce Financial Services Cloud User Guide, page
36. : Salesforce Financial Services Cloud User Guide, page 38.
NEW QUESTION # 96
Personal Banker Hank Burton is questioning his Referral Score shown in Salesforce Financial Services Cloud.
When is the Referral Score updated?
- A. The Referral Score updated when a referral is assigned from the queue to a user.
- B. The Referral Score updated when an opportunity associated with the Referral is Closed Won
- C. The Referral Score updated when a referral is convened to an Opportunity or closed.
- D. The Referral Score updated when a lead is created using the referral record type.
Answer: B
Explanation:
Explanation
The Referral Score is updated when an opportunity associated with the Referral is Closed Won. The Referral Score is a metric that measures the quality and quantity of referrals that a user creates or receives. The Referral Score is calculated as the number of referrals converted to opportunities divided by the total number of referrals. The Referral Score is displayed in the Referral Summary component on the user's Home page or record page. The Referral Score is updated whenever a referral is converted to an opportunity or an opportunity is closed as won or lost. Verified References: : Salesforce Help Article 2 : Salesforce Help Article 4
NEW QUESTION # 97
Lake Tahoe Bank allows more than two owners on Financial Accounts. The Salesforce Admin wants to make sure that balances are rolled up to all joint owner's primary Households. Which 2 options does the Salesforce Admin have to accomplish this?
- A. Enable all RBL (Rollup By Lookup) rules to ensure the balances are rolled up to the household level.
- B. Disable RBL (Rollup By Lookup) rules that rollup balances using joint owner on Financial Account.
- C. Enable the 'Enable Rollup Summary' in custom settings
- D. Create custom RBL (Rollup By Lookup) rules to rollup the joint owner balances.
- E. Enable RBL (Rollup By Lookup) rules that rollup balances using Financial Account Role for joint owners.
Answer: D,E
Explanation:
Explanation
Rollup By Lookup (RBL) is a feature in Financial Services Cloud that allows you to display summary calculations of financial account information, such as balances, market values, and cost bases. You can use RBL to roll up financial data to all joint owners' primary households by doing the following:
Create custom RBL rules to rollup the joint owner balances using the Joint Owner field on the Financial Account object.
Enable RBL rules that rollup balances using Financial Account Role for joint owners using the Account Role field on the Account Contact Relationship object. Verified References: : Salesforce Financial Services Cloud Implementation Guide, page 75.
NEW QUESTION # 98
The Salesforce Admin wants to make it easier for call center agents to complete some common tasks by setting up flows and launch them from the Retail Banking Console. What does the Admin have to keep in mind when setting up Flows?
- A. To use a Flow, a user must have access to the underlying object and its field
- B. To open. edit, or create a Flow in Flow Builder, the user needs the Run Flows permission.
- C. Flows can be used to provide step-by-step guidance for address changes, without the need for then agent to navigate to different screens.
- D. To use Financial Services Cloud Flows, you'll need the Financial Services Managed Package installed m the org and the Financial Services Cloud a permission set assigned to the user.
Answer: A,C,D
NEW QUESTION # 99
What object do you use to model a client in Financial Services Cloud?
- A. Account
- B. Person Account
- C. Contact
- D. Create a custom object
Answer: B
NEW QUESTION # 100
Lake Tahoe Bank branch manager is asking the Salesforce Administrator for improvements in Salesforce to speed up Loan Approval Processing. The Salesforce Admin is considering using Action Plans. Which 3 process improvements can be delivered using Action Plans?
- A. When you create an action plan from a template for a specific target record, items that have no assigned user are assigned to the owner of that " target record.
- B. Action Plans enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.
- C. Action Plans create repeatable tasks and automate the task sequences when executed
- D. Action Plans can automatically schedule the next appointment with the Advisor.
- E. Action Plans can speed up the collection of a list of documents needed for the loan application
Answer: A,B,C
Explanation:
Explanation
Action Plans are a feature that allows users to create templates for common client processes, such as loan approval, account opening, or financial review. Action Plans can create repeatable tasks and automate the task sequences when executed. When an action plan is created from a template for a specific target record, such as an account or an opportunity, items that have no assigned user are assigned to the owner of that target record.
Action Plans can also enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.
NEW QUESTION # 101
Which one of the following statements is not correct about Action Plans?
- A. Automatically schedule the next appointment with the Advisor
- B. Manage customer engagements consistently and collaboratively with automated and compliant task orchestration.
- C. Enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client engagement, such as account openings, loan approvals, and claims processing.
- D. Capture repeatable tasks in templates and then automate the task sequences with an action plan.
Answer: A
NEW QUESTION # 102
Does FSC require Lightning?
- A. Yes
- B. No
Answer: A
NEW QUESTION # 103
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