BAP18 Certification Overview - [Jan 25, 2022] Latest BAP18 PDF Dumps
The Best BCS BAP18 Study Guides and Dumps of 2022
NEW QUESTION 19
The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?
- A. a, b and e.
- B. a. c and e.
- C. b. c and d.
- D. c. d and e
Answer: A
NEW QUESTION 20
Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?
- A. To identify how the organisation should structure itself to support the desired situation
- B. To determine which activities in the desired situation are not financially feasible
- C. To assess how tar the organisation's current activities support the desired situation
- D. To establish which stakeholder views will not be reflected in the desired situation
Answer: B
NEW QUESTION 21
Marketing is primarily concerned with the 4Ps: product, promotion, price and price. The institute of Analysis (IoA) offers qualification in system analysis. A number of interviews have been held with senior stakeholders, including the marketing Manager. Here are two five of the activities that have been identified by stakeholders:
a) Agree new qualifications.
b) Upgrade the website.
c) Recruit new examiners.
d) Register candidates.
e) Analyze website activity.
Which of these activities would reflect the business perspective of the Marketing Manager of the loA?
- A. b. d and e.
- B. a, c and d
- C. a. b and e
- D. b, c and e
Answer: C
NEW QUESTION 22
The following statements have been made about the consensus Business Activity Model a) Describes how a business process should operate.
b) Describes what a business system should be able to do.
c) A conceptual model.
d) Usually produced before requirements are defined.
e) Includes all stakeholders' perspectives
Which of the statements are TRUE?
- A. b, c and e.
- B. a, b and c.
- C. a., d and e.
- D. b, c and d
Answer: B
NEW QUESTION 23
A Business Analyst is reviewing the stakeholder management strategy for a high profile I Human Resources (HR) protect.
Following an organizational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has Inherited sponsorship of the project. Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly for when the project started and secondly now that his role has changed?
- A. Ignore; Constant active management
- B. Keep on side; Constant active management
- C. Keep watch; Constant active management
- D. Ignore; Keep informed.
Answer: A
NEW QUESTION 24
A Business Analyst and a project Manager are producing a business case for an initiative, which aims to improve the cyber defense of a large financial services provider.
They met recently to review progress, and made the following notes for the next draft:
The benefits of cyber will be describes in quantitative terms, so we will need to describe these Qualitatively.
We need to make it clear that we have fully explored the solution market, and we have considered a range of approaches to meeting the objectives of this project.
The threat posed to the organization from cyber attack, and therefore the justification for the project, needs to be clearly articulated.
Which of the following sets of elements of a business case will cover ALL of these points?
- A. Impact assessment, analysis of costs and benefits, recommendations
- B. Description of the current situation, impact assessment, risk assessment
- C. Description of the current situation. analysis of costs and benefits, options considered
- D. Recommendations, risk assessment, options considered
Answer: D
NEW QUESTION 25
EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:
'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel' Which type of business rule is this?
- A. External constraint.
- B. Internal processed
- C. Internal policy.
- D. External requirement.
Answer: B
NEW QUESTION 26
Bluesky Travel is an independent travel agency specialising in luxury bespoke holidays, which is introducing a new booking process. So far, the following key changes have been made:
1) The new Commercial Off The Shelf (COTS) software package for making bookings has been installed and is working
2) Data is being migrated from the old computer system to the COTS software package
3) The IT department has documented the configuration of the COTS system
4) The legal department has confirmed that the new COTS system is compliant with company policies.
In taking a holistic approach, which of the following areas of the POPII Model have NOT yet been addressed by the changes identified?
- A. Organisation and information.
- B. Process and people
- C. Organisation and process.
- D. People and technology
Answer: C
NEW QUESTION 27
A group of stakeholders at FlyMe travel operators are in a meeting to discus the Business Activity Model (BAM) for a new subsidiary business. They are planning to launch a new offering, which will offer flight bundle' packages for organization that regularly need to send their staff overseas. The following activities have been identified so far:
a) Monitor flight bundle' sates
b) Sell "night bundles*
c) Determine demand amongst existing customers
d) Identify potential airline earners
e) Determine 'flight bundle' locations,
f) Define bundle pricing.
Although the Operations Director for FlyMe is supportive of the new business proposition, she is not entirely convinced there is a gap in the market, nor is she confident that the idea will be profitable.
With these concerns in mind, which planning activities will she be keen to ensure are discussed before the meeting ends?
- A. b, d and e
- B. a. c and f
- C. c and f
- D. a, b. d and e.
Answer: A
NEW QUESTION 28
Bessant Co.manufactures and sells clothing. The company is every profitable and the IT director would like to invest some of these profits into improving the technical infrastructure of the company, which would help the organic growth of the company. However, the finance director would like to use the profits to acquire one of its competitors.
Shelly is the business analyst on this project and she recognises that the IT and finance director do not agree on the future direction of the business. Once prefers organic growth and the other, growth by acquisition.
What technique COULD Shelly use to improve her understating ot these two different perspectives?
- A. SWOT analysis
- B. The power/ interest grid
- C. CATWOE.
- D. POPIT model.
Answer: D
NEW QUESTION 29
An overseas bank is currently undertaking a feasibility study looking into the possible launch of a new bank in the UK.
Preliminary findings suggest that the market is saturated, customers have a lot of choice and UK legislation makes It easy for them to from one bank to another.
In which area of Porter's Five Forces model would these preliminary findings be documented?
- A. Bargaining power of suppliers.
- B. Threat of now entrants.
- C. Bargaining power of customers
- D. Threat of substitute products or services
Answer: C
NEW QUESTION 30
A business case is being created for a new, automated auditing system that will improve the IT department's ability to record and monitor all the computing devices used across the organisation.
The sponsor of the project is keen to get a better idea of the financial implications of the project and has asked for the simplest calculation possible. This calculation should consider the tangible costs and tangible benefits of the project, as well as showing when it will have saved the department as much as it has cost.
Which of the following investment appraisal calculations has the sponsor asked for?
- A. Internal rate of return.
- B. Payback calculation.
- C. Discounted cash flow.
- D. Net present value.
Answer: B
NEW QUESTION 31
Paula is a business analyst working for a small bespoke furniture manufacturing company. The newly appointed chief executive, Beverly, has asked Paula to lead an initiative to refresh and restate (where necessary) the organization's plan for the next financial year. Paula recently led a planning worksope with senior managers and has made the following notes about issues raised in the worshop:
The company....
a) Aims to supply 10% of the local bespoke furniture market by the end of the financial year.
b) Will Invest In local radio advertising and appoint a creative team to develop an appropriate advertisement c) Will await the final draft of the annual accounts before considering investing in a new range of high-tech chairs.
d) Will adopt new 3D printing technologies to gain an advantage when quoting for bespoke furniture designs e) Recognises that bespoke furniture will always be more expensive than mass-produced, standard furniture Which of these notes will go into her MOST analysis?
- A. a, b and d.
- B. b, c and e.
- C. a, b and c.
- D. a, d and e
Answer: C
NEW QUESTION 32
It services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointed.
The head of IT service has not involve beyond the initial project start-up interviews and has not been invited to any of the project meetings.
position on the power/interest grid does the head of IT services currently occupy?
- A. Some power and influence and some interest
- B. High power or influence and high interest
- C. Low power and influence but high interest.
- D. High power or influence but low interest
Answer: A
NEW QUESTION 33
ParcelGo is a distribution company. Parcels arrive at its warehouse, where the inbound team use handheld barecode scanners to acknowledge their receipt. Parcels are then loaded onto pallets for onward distribution.
A project as been commissioned to replace the labour-intensive process and introduce a fully-automated system ha reads he barecodes pf parcels as they pass along a coveryor belt, automatically delivering to the correct area of the warehouse for onward distribution.
Staff from the inbound have informed their manager that about 30% of parcels either do not have barcodes, or the barcodes are obscured. The team currently resolves this issue manually. But the concerned that the new automated system will be able to do this. The staff members are also worried the system will make their roles redundant.
Using a holist approach, which element of the POPIT model need further investigation in order to address the team's concerns?
- A. People and organisation
- B. People and process
- C. Information and technology
- D. Process and technology
Answer: C
NEW QUESTION 34
A business case features a management summary, from which the below extract is taken:
'The new approach will incur significant investment in terms of software licenses and annual maintenance fees, which will not be negotiable until year four of the proposal. We will research competing suppliers in the marketplace at end of year three, the supplier will, therefore, be likely to otter a reduced price for year five and beyond. However, we are convinced that the selected option is the right one. It will give us a competitive edge as a result of improved management information, in addition to the boost it will give to our image with our established customers." Which categories of costs and benefits are described in this extract*?
- A. Intangible costs, tangible benefits
- B. Tangible benefits, intangible costs
- C. Tangible costs, intangible benefits.
- D. Intangible benefits, intangible costs
Answer: C
NEW QUESTION 35
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