[Apr-2023] CCEA 500-442 Exam Practice Dumps
2023 500-442 Premium Files Test pdf - Free Dumps Collection
Cisco 500-442 Exam Syllabus Topics:
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NEW QUESTION 16
Which microapp is used to gather information from the caller?
- A. Get Digits microapp
- B. Play Digit microapp
- C. Get Speech microapp
- D. Play Media microapp
Answer: A
NEW QUESTION 17
When is the IVR leg established in a CCE Call Flow?
- A. when the Ingress Gateway delivers a SIP invite message to the CVP server
- B. when CVP establishes an HTTP link with the VXML Server
- C. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
- D. when CVP establishes an HTTP link with the Media Server
Answer: B
NEW QUESTION 18
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Call Flow and Call Control Scripts
- B. Administrative Scripts
- C. Tenant Scripts
- D. Call Studio Scripts
- E. Routing Scripts
Answer: B,D
NEW QUESTION 19
Which server holds the .wav files on a UCCE environment?
- A. CVP reporting server
- B. Media Server
- C. ICM Router
- D. VXMLGW
Answer: B
NEW QUESTION 20
What is the maximum number of attributes that can be assigned to an Agent?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 21
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
- A. CUCMAPI
- B. CUC login
- C. answer Calls from Skill groups and PQs
- D. log in to CCE admin
- E. view Team gadget in Finesse
Answer: C,E
NEW QUESTION 22
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. G729
- B. the max file size is 40 MB
- C. G711 mu-law or a-law
- D. the file format is mp3
- E. the file format is wav
Answer: B,D
NEW QUESTION 23
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Historical Report
- B. Call Routing Reports
- C. TCP/IP disconnect reports
- D. Real-time Report
- E. Administration Audit Report
Answer: A,E
NEW QUESTION 24
How are additional ICM Tools added?
- A. Script Editor is available in the PG and ICM Router server.
- B. PG Server node will add the additional tools provided in the Administration Tools folder.
- C. The Logger Server node will add the additional tools provided in the Administration Tools folder.
- D. Admin Server node will add the additional tools provided in the Administration Tools folder.
Answer: A
NEW QUESTION 25
How many teams can an Agent be a part of?
- A. 0
- B. 1
- C. unlimited
- D. 2
Answer: B
NEW QUESTION 26
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. cvp_ccb-vxml.tcl
- B. CallbackEntry
- C. CallbackQueue
- D. BillingQueue
- E. Callback Engine
Answer: A,B
NEW QUESTION 27
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A. reporting
- B. heartbeat mechanism between Contact Center components
- C. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
- D. caller defines the reason for the call from several menu options
- E. TCP/IP connections through the network
Answer: A,D
NEW QUESTION 28
What are the two main features of theCisco VVB? (Choose two.)
- A. allows an agent to retrieve the required information through voice commands without interacting with a customer
- B. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. allows customers to retrieve the required information through voice commands without interacting with an agent
- D. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- E. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
Answer: C,E
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION 29
What are the two main features of the Cisco VVB? (Choose two.)
- A. allows an agent to retrieve the required information through voice commands without interacting with a customer
- B. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. allows customers to retrieve the required information through voice commands without interacting with an agent
- D. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- E. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
Answer: B,C
Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
NEW QUESTION 30
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Direct Predictive Mode
- B. Accept Mode
- C. Progression Mode
- D. Preview Mode
- E. Predictive Mode
Answer: A,D
NEW QUESTION 31
What value is used for Variable REQUERY_NO ANSWER?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 32
Which two components are needed to setup RONA? (Choose two.)
- A. Call Routing Logic
- B. Attribute settings
- C. Agent Permission levels
- D. System timers
- E. Skill Target Configuration
Answer: B,E
NEW QUESTION 33
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Workflow
- B. Call Trace
- C. Script Editor
- D. Reason Code
- E. Config Manager Tools
Answer: B,D
NEW QUESTION 34
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. Rogger
- B. DCCMP
- C. Finesse
- D. PG
- E. CVP
Answer: D,E
NEW QUESTION 35
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Skill groups and Skill targets
- B. configure Agent Route Groups
- C. configure Agent Desk Settings
- D. configure Route teams and Skill targets
- E. configure the Administrators
Answer: A,B
NEW QUESTION 36
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
- B. when the Ingress Gateway delivers a SIP invite message to the CVP server
- C. when CVP establishes an HTTP link with the VXML Server
- D. when CVP establishes an HTTP link with the Media Server
Answer: C
NEW QUESTION 37
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