Exam Name: Salesforce Certified Sales Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Cloud Consultant
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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Practical Application of Sales Cloud Expertise | 33% | - Scalability and maintainability - Customer success and solution delivery - Sales Cloud implementation strategies |
| Topic 2: Sales Cloud Configuration | 16% | - Sales processes and workflows - Sales Cloud features and customization |
| Topic 3: Opportunity Management | 17% | - Opportunity stages and pipeline management - Forecasting and quota management |
| Topic 4: Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
| Topic 5: Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Topic 6: Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
Salesforce Certified Sales Cloud Consultant Sample Questions:
A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client. Which action should the consultant take first to ensure a smooth rollout for the sales team?
- A. Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.
- B. Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.
- C. Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
Correct Answer: A 🗳️
Sales reps at Universal Containers receive leads that are generated from various channels. Lead quality varies greatly. Sales managers want the sales reps to focus on the leads most likely to result in a sale. What should the consultant recommend to meet this requirement?
- A. Implement a lead scoring strategy.
- B. Create list views to filter on each lead source.
- C. Implement lead assignment rules.
Correct Answer: A 🗳️
Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has closed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a few of them. Which action can forecast managers perform?
- A. Add territory forecast to the hierarchy.
- B. Share the forecast with any Sales Cloud user.
- C. Add a Forecasts tab to the Sales app.
Correct Answer: B 🗳️
Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts. What should the consultant recommend?
- A. Use a custom object to represent the previous companies.
- B. Implement Person Accounts to represent the relationship.
- C. Implement the Contacts to Multiple Accounts feature.
Correct Answer: B 🗳️
The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have a budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects. Which action should a consultant recommend to meet the requirement?
- A. Use an approval process upon lead conversion when the budget is over $10,000.
- B. Map the Lead Budget field to an Opportunity Revenue field.
- C. Map the Lead Budget field to an Opportunity Amount field on the Opportunity.
Correct Answer: C 🗳️
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