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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Set the message status to Update Message with SAP
B) Increase the priority of the message tospeed up response time from SAP
C) Set the message status to In Process
D) Select Get information for SAP and then select theText Ids to be forwarded to SAP

2. What is a work center in the SAP Solution Manager? (Choose two)

A) A web-based access point to enhance support functions enablement
B) A user community
C) A tailored and role-based user environment
D) Software to monitor SAP systems

3. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A) Document solutions and share this information with your colleagues.
B) Keep the solutions only in the previously solved messages.
C) Each customer and message is unique so previous solutions are not useful.
D) Contact the customer to find out what the solution was for their solved message.

4. What can be considered a corrective action for a critical issue?

A) The assessment of the situation has been completed.
B) The incident was acknowledged by its processor.
C) A workaround has been provided to the customer.
D) The customer was contacted within the Service Level Agreement (SLA).

5. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Service Desk
B) Backup and Recovery
C) Service Marketplace
D) Solution Monitoring

Solutions: