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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What do you configure to enable Root Cause Analysis for a customer?

A) Technical System and Diagnostic Configuration for each component
B) All system landscape components
C) A single Diagnostic Agent
D) A bridged central Solution Landscape Directory to SAP Solution Manager

2. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Proposed Solution
B) Sent to SAP
C) In Process
D) Sent to Support

3. What types of remote connections to customer's systems are available? (Choose two)

A) R/3 Support
B) NetMeeting
C) Netviewer
D) Webex

4. When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A) Sent to SAP
B) Confirmed
C) Incident forwarded
D) Information to SAP

5. What are key success factors in message solving? (Choose two)

A) Work without additional help.
B) Put yourself in the customer's shoes.
C) At first, try to guess.
D) Focus on solving the customer's issue.

Solutions: