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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Sie überprüfen eine Präsentation, die den Wert der Übernahme von Service Design-Disziplinen wiedergibt. Welche Aussage wäre NICHT Bestandteil des Wertversprechens?

A) Besseres Gleichgewicht der technischen Fähigkeiten zur Unterstützung von Live-Diensten
B) Verbesserte Ausrichtung des Service an den Geschäftszielen
C) Verbesserte Servicequalität
D) Reduzierte Gesamtbetriebskosten

2. Welche der folgenden Availability Management-Aktivitäten gelten als proaktiv und nicht als reaktiv?
1) Risikobewertung
2) Testen von Resilienzmechanismen
3) Überwachung der Komponentenverfügbarkeit

A) nur 1 und 2
B) Alle oben genannten
C) nur 2 und 3
D) nur 1 und 3

3. Welche der folgenden Hauptziele hat das Incident Management?
1.So erkennen Sie automatisch Ereignisse, die sich auf den Service auswirken
2.Um den normalen Servicebetrieb so schnell wie möglich wiederherzustellen
3. Minimierung nachteiliger Auswirkungen auf den Geschäftsbetrieb

A) nur 1 und 2
B) Alle oben genannten
C) nur 2 und 3
D) nur 1 und 3

4. Welche der folgenden Service Desk-Organisationsstrukturen gibt es?
1. Lokaler Service Desk
2. Virtueller Service Desk
3. IT Help Desk
4. Folge der Sonne

A) nur 1, 3 und 4
B) nur 1, 2 und 4
C) nur 1, 2 und 3
D) nur 2, 3 und 4

5. Welche der folgenden Informationen sind die wichtigste Quelle für Anleitungen, was durch das Informationssicherheitsmanagement geschützt werden muss?

A) Service Desk Manager
B) IT-Management
C) Geschäftsführung
D) der Änderungsmanager

Solutions: