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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:

A. Manage Incidents effectively through 1st, 2nd and 3rd line
B. Only manage Incidents effectively at the 3rd line
C. Only manage Incidents effectively through 1st and 2nd line
D. Only manage Incidents effectively through the 1st line

Question 2

The BEST description of the purpose of Service Operation is?

A. To deliver and support IT Services at agreed levels to business users and customers
B. To decide how IT will engage with suppliers during the Service Management Lifecycle
C. To proactively prevent all outages to IT Services
D. To design and build processes that will meet business needs

Question 3

Which of the following sentences BEST describes a Standard Change?

A. A change that correctly follows the required change process
B. A change that is made as the result of an audit
C. A change to the service provider's established policies and guidelines
D. A pre-authorized change that has an accepted and established procedure

Question 4

Which is NOT a purpose of Service Transition?

A. Plan and manage the capacity and resource requirements to manage a release.
B. Provide training and certification in project management.
C. Provide quality knowledge of Change, Release and Deployment Mgmt.
D. Ensure that a service can be managed, operated and supported.

Question 5

Which of the following statements is CORRECT?

A. The configuration management system is part of the service knowledge management system
B. The configuration management system is part of the known error database
C. The service knowledge management system is part of the configuration management system
D. The configuration management system is part of the configuration management database

Solutions: