Exam Name: Certified Pega Decisioning Consultant 23
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Instant Download Pegasystems : PEGACPDC23V1 Exam Dumps
Updated: Oct 06, 2026
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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Engagement policies | 12% | - Define customer engagement policies - Customer journeys - Create an engagement strategy |
| Topic 2: Next-Best-Action concepts | 10% | - Essentials of always-on outbound - One-to-one customer engagement - Define the starting population - Optimize next-best-action strategy - Optimize customer value in contact center |
| Topic 3: Actions and treatments | 12% | - Present a single offer on the web - Define and manage customer actions - Define an action for outbound |
| Topic 4: Decision strategies | 25% | - Create engagement strategies using customer credit score - Create and understand decision strategies |
| Topic 5: AI and Arbitration | 8% | - Action prioritization with AI - Prioritize with business levers - Action arbitration |
| Topic 6: Contact policy and volume constraints | 13% | - Avoid overexposure on outbound - Avoid overexposure of actions - Limit action volume on outbound |
| Topic 7: Channels | 10% | - Send offer emails - Create a real-time container - Real-time containers - Share action details with third-party distributors |
| Topic 8: Business agility in 1:1 customer engagement | 10% | - Lifecycle of a change request - Launching new offer on web - Building your business operations team - Updating existing actions - Implementing business changes using Revision Manager - Change management process - Agility in a customer engagement project |
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