Exam Name: Certified Pega Decisioning Consultant 26
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Instant Download Pegasystems : PEGACPDC26V1 Exam Dumps
Updated: Oct 05, 2026
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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Policy and Volume Constraints | - Avoid overexposure of actions on outbound - Limit action volume on outbound - Avoid overexposure of actions |
| Topic 2: Channels | - Share action details with third-party distributors - Real-time containers - Send offer emails - Create a real-time container |
| Topic 3: Actions and Treatments | - Present a single offer on the web - Define an action for outbound - Define and manage customer actions |
| Topic 4: Next-Best-Action Concepts | - Define the starting population - Optimize the customer value in the contact center - Essentials of always-on outbound - One-to-one customer engagement - Optimize the next-best-action strategy |
| Topic 5: Engagement Policies | - Define customer engagement policies - Create an engagement strategy |
| Topic 6: AI and Arbitration | - Action prioritization with AI - Action arbitration - Prioritize actions with business levers |
| Topic 7: Decision Strategies | - Create eligibility rules using customer risk segments - Create and understand decision strategies - Create engagement strategies using customer credit score |
| Topic 8: Business Agility for One-to-One Customer Engagement | - Change request types - Life cycle of a change request - Change management process - Agility in a customer engagement project - Implementing business changes using Revision Manager - Launching a new offer on web - Building your business operations team - Updating existing actions |
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