Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional
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Updated: Nov 04, 2026
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- Total Questions: 82
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- Total Questions: 82
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Practice is the heart of preparation, and practice deserves good tools. The Lead1Pass engines run the 82 practice questions for the ITIL-DSV exam in clean, focused sessions with nothing to distract you.
ITIL ITIL-DSV Exam Overview:
| Certification Vendor: | PeopleCert (AXELOS ITIL) |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value (DSV) |
| Exam Number: | ITIL-DSV (ITIL4 Specialist DSV) |
| Exam Price: | Varies by region (approximately USD 300–400 depending on location and provider) |
| Real Exam Qty: | 40 multiple-choice questions |
| Certificate Validity Period: | Indefinite (ITIL 4 certifications do not expire under current PeopleCert policy) |
| Available Languages: | Japanese, Korean, French, Portuguese, Spanish, Chinese (Simplified), English, German |
| Exam Duration: | 90 minutes |
| Exam Format: | Closed book, Multiple-choice, Scenario-based questions |
| Related Certifications: | ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Managing Professional ITIL 4 Foundation ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Specialist: High Velocity IT |
| Passing Score: | 70% (28/40 correct) |
| Recommended Training: | PeopleCert Official ITIL 4 DSV Training ITIL Managing Professional Training Path |
| Exam Registration: | PeopleCert ITIL Exam Registration ITIL Certification Overview |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or in-person test center via PeopleCert |
| Pre Condition: | ITIL 4 Foundation certification is required before taking this exam |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Specialist-Drive-Stakeholder-Value |
ITIL ITIL-DSV Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Journey and Experience | - Designing and improving customer journeys - User experience (UX) and customer experience (CX) principles - Customer journey mapping |
| Topic 2: Value Co-creation and Communication | - Communication channels and methods - Managing expectations and service perception - Value co-creation with stakeholders |
| Topic 3: CX and Service Relationship | - Service level management (SLAs and XLAs) - Customer feedback and improvement loops - Measuring customer experience |
| Topic 4: Onboarding and Offboarding | - User adoption and transition management - Service offboarding and exit management - Service onboarding processes |
| Topic 5: Stakeholder Management | - Relationship management practices - Communication and engagement strategies - Stakeholder identification and analysis |
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Exam: Clean Tools, Honest Terms
The ITIL-DSV exam is a ITIL certification exam validating the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) syllabus shown above. It belongs to these credential paths: ITIL 4 Foundation, ITIL 4 Managing Professional, ITIL 4 Specialist: Create, Deliver and Support, ITIL 4 Specialist: High Velocity IT, ITIL 4 Strategist: Direct, Plan and Improve. Candidates in 2026 start with Lead1Pass's 82 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The official ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) outline defines 5 domains. The leading three are Onboarding and Offboarding, Customer Journey and Experience, and Value Co-creation and Communication. The full list is in the topics section above, and Lead1Pass's 82 practice questions cover each one.
ITIL 4 Foundation certification is required before taking this exam Since requirements change over time, confirm the latest on the official ITIL exam page before scheduling.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 82 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam requires 70% (28/40 correct) to pass, and registration costs Varies by region (approximately USD 300–400 depending on location and provider). A failed attempt means paying the same fee again — a readiness check with the Lead1Pass engines before booking is the cheaper option.
ITIL recommends these training resources for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam:
Follow the training with steady self-testing — the 82 practice questions from Lead1Pass help you apply theory and fill any gaps the training leaves.
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam contains 40 multiple-choice questions to complete within 90 minutes. Timed simulation in the Lead1Pass Desktop Test Engine teaches that rhythm before exam day does.
Lead1Pass issues a full refund if you take the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Online proctored exam or in-person test center via PeopleCert Register for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam through these official channels:
After booking, Lead1Pass delivers your practice questions within 1 minute — preparation starts the same day.
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions:
A service provider encourages their users to form a user support commun What is a potential benefit to the service provider?
- A. The reduction in demand for support from the service provider
- B. The creation of groups that can be used to provision services
- C. Reduced collaboration between user organizations
- D. Improved collaboration within the service provider organization
Correct Answer: A 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
New users are onboarding the service of the service provider.
You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?
- A. Account Manager
- B. Relationship Manager
- C. Service Level Manager
- D. Service Desk
Correct Answer: D 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
An organization is selecting a service to develop strategic services. As you are leading the selection process, what would NOT be one of the factors that you will explore?
- A. The concern for common goals
- B. The ability to produce results
- C. The need to improve over time
- D. The ability to perform as expected
Correct Answer: A 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
What of the following is NOT an example of a service value driver?
- A. Resetting the PIN code for the user
- B. Automatically renewing the contract with the service provider
- C. A new cell phone for the user
- D. Access to the mobile network of a service provider
Correct Answer: B 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
A service provider wants to track if a customer is emotionally satisfied with the service it is providing. Which metric would help the MOST?
- A. Number and frequency of users errors
- B. Number of transactions where users used the interface help
- C. Average rating given by the users to the service
- D. Customers churn rate
Correct Answer: C 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
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