Exam Name: ISTQB Certified Tester-Foundation Level - Usability Testing
Certification Provider: ISQI
Corresponding Certification: iSQI Software Testing & Quality
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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Accessibility in Usability Evaluation | 15% | - Evaluating compliance and accessibility barriers - Inclusive design considerations - Standards: WCAG, ISO 9241, EN 301 549 |
| Usability Test Planning and Reporting | 10% | - Stakeholder communication - Documenting results and recommendations - Test strategy and plan design |
| Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups |
| Risks in Usability, UX and Accessibility | 15% | - Project and product-level risks - Identification and classification of risks - Impact analysis and mitigation |
| Basic Concepts of Usability, UX and Accessibility | 15% | - Definitions and core principles - Business value and objectives - Relationship between usability, UX and accessibility |
| Fundamentals of Usability Evaluation | 20% | - Evaluation types: inspection, testing, inquiry - Goals, metrics and measurement - Human-centered design process |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
A "usability test participant" ...
- A. ... can be the organizer of a usability test.
- B. ... is a representative user who solves typical tasks in a usability test.
- C. ... helps to set up the system used for the usability test.
- D. ... is a person who observes a usability test.
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A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
- A. Visibility of system status
- B. User control and freedom
- C. Aesthetic and minimalist design
- D. Help and documentation
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Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus
- A. ii, iv & v are true, i & iii are false
- B. i, ii & iii are true, iv & v are false
- C. ii & iv are true, i, iii & v are false
- D. i & iii are true, ii, iv & v are false
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You're asked to evaluate the direct interaction between ordinary users and the software product. Which kinds of evaluations would be suited for that?
- A. Usability maturity assessment
- B. Accessibility evaluation
- C. Usability evaluation
- D. Risk assessment
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