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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What is a problem that has been analysed but has not been resolved?

A) Event
B) Known error
C) Workaround
D) Incident

2. Which BEST describes the purpose of the 'improve' value chain activity?

A) To ensure a shared understanding of the vision and improvement direction for all products and services
B) To continually improve all products and services across all value chain activities
C) To make new and improved services and features available for use
D) To organize a major improvement initiative into several smaller initiatives

3. Which is included in the purpose of the 'improve' value chain activity?

A) Ensuring the continual improvement of practices across all value chain activities
B) Ensuring that services continually meet expectations for quality, costs, and lime to market
C) Ensuring a shared understanding of the improvement direction for services across the organization
D) Ensuring continual engagement and good relationships with all stakeholders

4. Which practice provides visibility of the organization's services by capturing and reporting on service performance?

A) Service configuration management
B) Service request management
C) Service level management
D) Service desk

5. Which guiding principle considers the importance of customer loyalty?

A) Focus on value
B) Optimize and automate
C) Start where you are
D) Progress iteratively with feedback

Solutions: