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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following is NOT an objective of service transition?

A) To provide training and certification in project management
B) To provide quality knowledge and information about services and service assets
C) To plan and manage the capacity and resource requirements to manage a release
D) To ensure that a service can be managed, operated and supported

2. What is the BEST description of the CSI register?

A) It is a record of all authorised changes and their planned implementation dates
B) It is a record of completed improvements and the relevant customer satisfaction metric
C) It is a record of proposed improvement opportunities and the benefits that will be achieved
D) It is a record of new services to be approved by a customer, including proposed implementation dates

3. How many people should be accountable for a process as defined in the RACI model

A) Only one - the process owner
B) Only one - the process architect
C) Two - the process owner and the process enactor
D) As many as necessary to complete the activity

4. Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?

A) People, products, perspective, partners
B) People, process, partners, performance
C) Performance, process, products, problems
D) People, process, products, partners

5. Which one of the following statements about incident reporting and logging is CORRECT?

A) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
B) All calls to the service desk must be logged as incidents
C) Incidents reported by technical staff must also be logged as problems
D) Incidents can only be reported by users

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