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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?

A) Implement a Manual Orchestration item, assign it to the technician, and configure an OmniScript for the technician to capture the data
B) Implement a Push Orchestration item, assign it to a technician, and configure an OmniScript for the technician to capture the data
C) Implement a Callout Orchestration item to execute a request on the fulfillment system for activation
D) Implement a Milestone Orchestration item to execute a request on the fulfillment system for activation

2. A company called Alpine is running a 'buy one get one free' (BOGO) promotion for all energy bars and sending out merchandisers to ensure that their retail customers are running it correctly. At what level should Retail Store KPIs be defined for a promotional end cap audit and also to minimize records created?

A) At the custom context field level
B) At the energy bar product SKU level
C) At the Alpine brand catalog level
D) At the energy bar product category level.

3. Universal Containers wants to include product A every time they sell bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle.
How should a Consultant configure the product in the system?

A) Configure the cardinality Min as 1, Max 1 and default as 1
B) Configure the cardinality Min as 0, Max 1 and default as 1
C) Add a Recommend rule for product A when bundle B is added
D) Add an Auto Add rule to include product A with bundle B

4. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC wants to create a guided ordering process for their Sales Agents and B2C Customers.
Which two options are technically feasible?

A) Use OmniScript to build the guided ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS.
B) Use Salesforce Flow to build the guided ordering journey for agents and Salesforce Flow via Lightning Out on a third-party CMS for customers.
C) Use OmniScript to build the guided ordering journey for agents and OmniScript via OmniOut on a Salesforce Experience for customers.

5. How is a promotion linked to a Retail Store?

A) Through a Promotion Delivery Method
B) Through a Promotion Channel record
C) Through an account associated with the Retail Store
D) Through a related list on the Retail Store Group object

Solutions: