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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIO would prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.
Which two recommendations should a Solution Architect make toward creating a CoC?
Choose 2 answers

A) Documentation around the solution will not be a concern.
B) Knowledge of the solution will stay within the organization.
C) It will be much more cost effective to create a CoE.
D) All development decisions will be made by internal resources.

2. Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as
100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?

A) Set up scheduled flows to handleemail sending and tracking.
B) Recommend Marketing Cloud Account Engagement.
C) Recommend Marketing Cloud Personalization.
D) Develop a custom solution using scheduled Apex to send emails.

3. Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, andthe CIO is getting concerned with the sheer amount of data affecting its environment's data limits.
IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involves Leads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options.
Choose 2 answers

A) Understand the organization's regulatory requirements around right to retain or delete data.
B) Recommend AppExchange solutions that provide capabilities around data archiving to the CIO.
C) Propose Skinny Tables to the CIO before doing anything else.
D) Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, anddata that is used purely for historical purposes.

4. Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?

A) Third-party ETL, Profiles
B) Apex Callouts, User Permissions Sets
C) Salesforce Connect, User Permission Sets
D) Salesforce Connect, User Profiles

5. Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

A) Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.
B) Implement an embedded web view of B2B Commerce within the Service Console.
C) Provide access to B2B Commerce data within the Service Console so they can see the cart.
D) Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

Solutions: