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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Prior to starting to delete the calls from the calls partition, by default what is the free space that the disk manager will attempt to keep free on the calls partition?

A) 100 MB
B) 1 MB
C) 500 MB
D) 1 GB

2. A technician is preparing to install Enterprise Reporting on the Quality Monitoring server.
What is the correct installation order for this installation to work correctly?

A) Report Net for Enterprise Reporting, IBM Cognos 8, Enterprise Reporting
B) IBM Cognos 8, Enterprise Reporting, Report Net for Enterprise Reporting
C) Enterprise Reporting, IBM Cognos 8, Report Net for Enterprise Reporting
D) IBM Cognos 8, Reporting Net for Enterprise Reporting, Enterprise Reporting

3. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)

A) Calibration Reports
B) Call by Call Reports
C) Real Time Reports
D) Graphical Reports
E) Trending Reports

4. To configure the system's foundation data, which Avaya Quality Monitoring web client do you need to access?

A) System Administration
B) Evaluations
C) Search and Replay
D) Reporting

5. The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?

A) Windows Event Viewer
B) Windows Component Services
C) Windows Task Scheduler
D) Windows Services

Solutions: