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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician is preparing to install Enterprise Reporting on the Quality Monitoring server.
What is the correct installation order for this installation to work correctly?

A) Report Net for Enterprise Reporting, IBM Cognos 8, Enterprise Reporting
B) IBM Cognos 8, Enterprise Reporting, Report Net for Enterprise Reporting
C) Enterprise Reporting, IBM Cognos 8, Report Net for Enterprise Reporting
D) IBM Cognos 8, Reporting Net for Enterprise Reporting, Enterprise Reporting

2. The Avaya contact Recorder is licensed for 10 Avaya Quality Monitoring agent seats.
Which configuration would be valid to use all 10 licenses?

A) Playback = 2, Record = 10
B) Playback = 5, Record = 5
C) Playback = 0, Record = 0
D) Playback = 10, Record = 2

3. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Reboot the server
B) Make sure the rule is set to active
C) Make sure that the user is added under selected agents
D) Verify the Randomizer rule is saved
E) Verify the Event rule is saved

4. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed
B) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
C) The hostname of the server where the BDR component was installed
D) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.

5. A technician has successfully completed installing the IBM Cognos Reports server. The
IBM Cognos Reports URL is launched, and the success of the installation needs to be
verified.
Which login credential should be supplied so the login can occur?

A) as with password Avaya1
B) Ws_admin with password CS
C) radmin with password FramLiner787
D) Eyr_contact7K with password Avaya1
E) eqadmin with password passion

Solutions: