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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT the responsibility of the Service Catalogue Manager?

A) Ensuring that information within the Service Pipeline is accurate
B) Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
C) Ensuring that information in the Service Catalogue is accurate
D) Ensuring that all operational services are recorded in the Service Catalogue

2. Which of the following statements about incident reporting and logging is CORRECT?

A) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
B) All calls to the service desk must be logged as incidents
C) Incidents reported by technical staff must also be logged as problems
D) Incidents can only be reported by users

3. Which of the following is NOT a characteristic of a process?

A) Responds to specific events
B) It is measurable
C) A method of structuring an organization
D) Delivers specific results

4. Which of the following statements about Service Asset and Configuration Management is/are CORRECT?
1.A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2.Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control

A) Both of the above
B) Neither of the above
C) 1 only
D) 2 only

5. Which of these is NOT a responsibility of Application Management?

A) Deciding whether to buy or build an application
B) Providing guidance to IT Operations about how best to manage the application
C) Assisting in the design of the application
D) Ensuring that the correct skills are available to manage the infrastructure

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