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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

A. Avaya Application Server (AAS)
B. Avaya Solutions Platform (ASP)
C. Avaya Server Platform (ASP)
D. Avaya Common Platform (ACP)

Question 2

Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
B. Remote upgrade of servers is supported, and site visit is not required.
C. Standard VMware version (non-customized) is used.
D. Avaya provides tools to install/upgrade the VMware hypervisor.

Question 3

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A. Avaya IX™ Orchestration
B. Graphical Designer
C. Call Vectoring
D. Visual Designer

Question 4

An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A. Avaya Agent for Desktop (AAfD)
B. Avaya one-X® Agent
C. Agent Desktop Displays (ADD)
D. Agent Map

Question 5

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A. 500
B. 800
C. 700
D. 600

Solutions: