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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A. Avaya Intelligent Customer Routing
B. Avaya Experience Portal
C. Avaya Proactive Outreach Manager
D. Avaya Control Manager

Question 2

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?

A. Dedicated hardware and shared software
B. Dedicated hardware and dedicated software
C. Shared hardware and dedicated software
D. Shared hardware and shared software

Question 3

You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

A. 20
B. 160
C. 80
D. 320

Question 4

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A. MS Windows Server 2016
B. Microsoft.NET Framework R4.7.2
C. MS SQL 2016
D. MS Windows Server 2012
E. MS SQL 2017

Question 5

Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A. Multiprotocol Label Switching (MPLS) SD-WAN
B. Multiprotocol Transmitter Module (MTM)
C. Multiprotocol TX Module (MTM)
D. Multiprotocol Ethernet (ME)

Solutions: