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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) How do CSRs access all information necessary to respond to customer questions?
B) How do CSRs do scanning of documents today?
C) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
D) Do your CSRs need Case Management?

2. What is the average cost to mail a paper statement?

A) 9-12 dollars
B) 6-9 dollars
C) 3-6 dollars
D) 1-3 dollars

3. Which of these are common use cases for OnDemand?

A) Active data, check in - check out
B) Customer Service, eBPP and back office reports
C) Scanning paper documents to start a workflow
D) Case Management or Advanced Case Management

4. The following are reasons why access to information is key. Which is not an ICM OOTB capability?

A) Access to critical content for decisions, as evidence in a case and as a source for deeper insights
B) Access to web based news sources
C) Capture and activation of information in the context of a case
D) Virtually 360-degree view of case information

Solutions: