Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Instant Download SAP : C-C4C14-1811 Exam Dumps
Updated: Sep 10, 2026
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| Service Request Management | 12%-16% | - Escalation and routing rules - Create and process service tickets - Service level agreements (SLA) |
| Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
| Registered Products | <8% | - Use in service tickets |
| User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Installed Base | <8% | - Use in service tickets |
| Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Warranty Management | <8% | - Warranty determination and processing |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.
- A. Manually using service entry screen
- B. Automatically using background jobs
- C. Manually using time entry screen
- D. Automatically using start / stop buttons
Correct Answer: B,D 🗳️
To which objects can you add a registered product? Note: There are 2 correct answers to this question.
- A. Visit
- B. Sales Order
- C. Service ticket
- D. Installed base
Correct Answer: C,D 🗳️
Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.
- A. Currency conversion rates
- B. Recent orders
- C. Social media profiles
- D. Service requests
- E. Opportunities
Correct Answer: A,B,C 🗳️
You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.
- A. Define notification placeholders
- B. Define the rule type as an alert
- C. Define a condition for the agent field
- D. Define a rule for the individual Customer business object
Correct Answer: A,C 🗳️
What can you use to hide a single value of multiple value field?
- A. Code lists restrictions
- B. Key user tool (KUT)
- C. Access rights
- D. Personalization
Correct Answer: A 🗳️
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