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Pegasystems PEGAPCLSA86V1 Exam Syllabus Topics:

Pegasystems Lead System Architect (LSA) Pega Architecture Exam 86V1 Sample Questions:

Question 1

MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. AM claims are processed within 30 days.
MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.
Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?

A. Use a declare expression to increment the pytJrgcncyAsp/gnAdjur.t value to 1. When a claim processor opens the assignment, the urgency is increased by 1.
B. Use the assignment SLA to increment the pyUnjerncyAssiqnAdjust value by 1 every day the claim is in an open status.
C. Use the overall SLA to increment the pyUrgencyAssignAdjust value by 1. Reset the goal date to the following day
D. Use an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for every assignment that matches the selection criteria.

Question 2

While configuring GetNextWork, overriding the System Settings rule
GetNextWork__WorkBasketUrgencyThreshold imposes a minimum cutoff value for assignment urgency.
Which statement accurately depicts the system behavior when the
GetNextWork_WorkBaseketUrgencyThreshold setting is overridden?

A. The override causes a search of all assignments in a work queue that equal or exceed the set urgency threshold.
B. The override causes the application to revisit workbaskets for assignments with lower urgency.
C. The override ignores other criteria in GetNextWork.
D. The override causes a search of only those assignments with the urgency higher than the threshold value.

Question 3

Users in a cloud-based production application report a chronic performance issue that occurs every day between 2:0 P.M. and 4:00 P.M. All attempts to reproduce the problem in the Development, QA, and Staging environments have (ailed.
Which two techniques help you troubleshoot the problem? (Choose Two)

A. Review Performance Alerts and Exceptions in PDC
B. Review a Production Tracer Log using SMA-
C. Review Alerts and Exceptions using PLA.
D. Review Performance Alerts and Exceptions in AES.

Question 4

BigCo receives complaints from existing customers and new prospects that BiyCo repi irrelevant offers and products.
Which two Pega solutions do you suggest to help solve this problem? (Choose Two)

A. Customer Decision Hub
B. Pega Marketing
C. Robotic Process Automation
D. Pega Customer Service

Question 5

Users in a cloud-based production application report a chronic performance issue that occurs every day between 2:00 P.M. and 4:00 P.M. AH attempts to reproduce the problem in the Development, QA, and Staging environments have failed.
Which two techniques help you troubleshoot the problem? (Choose Two)

A. Review Alerts and Exceptions using PLA.
B. Review Performance Alerts and Exceptions in AES.
C. Review a Production Tracer Log using SMA.
D. Review Performance Alerts and Exceptions in PDC.

Solutions: