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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.
B) Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
C) Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
D) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.

2. When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the G.722 codec, where is transcoding required in the solution?

A) No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.
B) When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.
C) When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
D) When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.

3. Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)

A) number and type of remote administrative data servers
B) size and number of Cisco Unified Contact Center ECC variables that are passed to remote CTI OS agent desktops for screen pop
C) number and type of configured Cisco Unified Contact Center Enterprise agents
D) number of dialed numbers in the Cisco Unified Contact Center Enterprise that is configured for remote Cisco Voice Gateways

4. When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?

A) by DTMF using KPML and does not require additional MTP resources
B) by using RFC 2833 and does require additional MTP resources
C) by using RFC 2833 and does not require additional MTP resources
D) by using KPML and does require additional MTP resources

5. In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?

A) The Cisco Voice Gateways can be distributed at multiple locations.
B) The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.
C) The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.
D) The Cisco Unified Communications Manager cluster can be split between two data center locations.

Solutions: