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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in four months
C) Every month
D) Once in six months

2. Which three statements are true about Service Level Agreements?

A) They enable you to restrict what agents can view as part of navigation on the console.
B) They enable you to set a timeline for an agent to respond to an incident.
C) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
D) They enable you to specify the duration for which an incident can be kept in waiting status.
E) They enable you to restrict the number of incidents raised by end users through various channels.
F) They enable you to set the reports that are visible to an agent.

3. What must you set to enable the email channel?

A) EGW_UPDATE_BY_CREATE
B) EGW_SAVE_EMAIL_HEADERS
C) EGW_SECURE_UPDATE_ENABLED
D) EGW_AUTO_CONT_CREATE
E) EGW_ENABLED

4. What are three required sections for Custom Process Models?

A) Code containing integration with external systems
B) Test script
C) Code containing custom business logic
D) Test harness
E) Footer
F) Header

5. Which statement is true about the JavaScript API?

A) It cannot be used in Custom Object workspaces.
B) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
C) It comes with in-built exception handling.
D) It is available when you use the Connect Common Object Model CCOM for API operations.

Solutions: