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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Chat with an Agent about a Service Request.
B) Add a message to a Service Request.
C) Create a Service Request.
D) Delete a Service Request.
E) View and edit attachments to a Service Request.

2. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
B) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
C) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
D) Milestones are actions on a service request (SR) that must be completed by a specific time.
E) Milestones are commitments to handle SRs within certain timelines.

3. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is required for every DCS instance
B) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C) also synchronizes userIDs and passwords between DCS and Engagement Cloud
D) is real time

4. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
B) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

5. Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
C) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D) You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

Solutions: