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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which filter type should you use in a report to display data in a tree structure?

A) Rollup
B) Auto filter
C) Slicing by column
D) Slicing by bucket

2. Which two features can you use toconnect output levels in a report? (Choose two.)

A) drill-down filters
B) drill-down links
C) variables
D) dashboards
E) grouping

3. What two factors are responsible for ranking of an answer? (Choose two.)

A) display position
B) number of searches for that answer article
C) number of answers linked to that answer
D) solved count based on customer activity

4. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) The answer status is not set to public or custom status of status type "public".
B) The answer article is not assigned to any staff member/staff agent.
C) There is no display position defined for the answer article.
D) There is no search term added in the answer keyword list.
E) The answer is not assigned to any product/category that is visible to a customer.
F) There is no answer content added to the answer article.

5. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Custom report with Predefined List variable
B) Standard report with User Defined List variable
C) Standard report with Replacement Value variable
D) Custom report with AdHoc Value variable

Solutions: