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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer's agent is using the Co-Browse feature with an end customer who is using a Mac.
The Co-Browse is displaying an error and will not work. What action must the agent take to allow Co-Browse to work on Mac OS?

A) Nothing, Co Browse is not supported for a Mac OS.
B) Have the customer use the IE browser.
C) Instruct the end customer to enable Java on their Mac.
D) Have the customer clear their browser cache and try again.

2. Your customer would like some changes to be made in the incident workspace. Which three changes can be made by using workspace functionality?

A) Conditionally hide specific product items based on the logged in staff account's profile.
B) Change the color of the Banner Flag based on the incident's severity.
C) Copy the value in the Queue menu to a custom field.
D) Right justify all field labels on the workspace
E) Focus on a specific workspace tab based on the value of a custom field.

3. Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow.
They have noticed an issue that all of their agents cannot end the script of the places that were designed to.
Identity the two reasons for this.

A) There are no script beginning and ending buttons enabled for the script pages.
B) There are no return events listed in the incident workflow for the script to use.
C) The agents cannot get to the pages where they can end the script.
D) There are no exit or finished events being triggered on the script pages.

4. Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.

A) The incident workspace does not have a filter workspace rule assigned.
B) Your customer's agents must log out and log back in.
C) The client has not refreshed the incident in the incident workspace.
D) The enable product disposition linking is not selected.
E) The Auto Build product disposition links is not selected.

5. Which example requires the use of a one to many, parent child custom object application?

A) Your customer has stated that they want to report on end customers that have similar attributes.
B) Your customer wants to keep track of all the cars the end customers drive.
C) Your customer has stated that they want to track when end customers are contacted by sales associates.
D) Your customer wants to keep track of the end customer's Customer identification Number

Solutions: