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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Microsoft Dynamics CRM Architecture and Components- CRM system architecture overview
  • 1. Data model and storage concepts
    • 2. Server roles and components
      - Solution and deployment architecture
      • 1. Customization lifecycle overview
        • 2. On-premises deployment structure
          Data Management and Integration- Integration concepts
          • 1. Web services and APIs overview
            - Data import/export
            • 1. Duplicate detection rules
              • 2. Data migration tools
                Forms, Views, and UI Customization- Views and dashboards
                • 1. System and personal views
                  • 2. Dashboard configuration
                    - Form customization
                    • 1. Form scripting basics
                      • 2. Form layout and sections
                        Customization of Entities and Attributes- Entity configuration
                        • 1. Standard vs custom entities
                          • 2. Entity relationships (1:N, N:N)
                            - Field and attribute customization
                            • 1. Field types and properties
                              • 2. Business rules and validations
                                Business Process Automation- Workflows
                                • 1. Automated processes and triggers
                                  • 2. Workflow creation and configuration
                                    - Business process flows
                                    • 1. Stage-based process design
                                      Security Model- Business units and teams
                                      • 1. Hierarchy and data access
                                        - Security roles and privileges
                                        • 1. Role-based security model
                                          • 2. Access levels and permissions

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            Question 1

                                            Which Microsoft Dynamics CRM 2011 field type cannot be enabled for data auditing?

                                            A. Two Options
                                            B. Currency
                                            C. Primary Key
                                            D. Option Set


                                            Question 2

                                            In Microsoft Dynamics CRM 2011, which of the following components are parts of a view definition? (Choose all that apply.)

                                            A. filter criteria
                                            B. records per page setting
                                            C. a column list
                                            D. sub-grid properties


                                            Question 3

                                            You need to change the order of the related entities in the Common navigation group of the Microsoft Dynamics CRM 2011 Account form. Which should you do?

                                            A. Drag and drop to reorder the entities in the body of the Account form.
                                            B. In the Relationships Properties window, edit the display order of the navigation items.
                                            C. Drag and drop to reorder the Navigation-related entities on the Account form.
                                            D. In the field explorer, drag and drop to reorder the entities on the Account form.


                                            Question 4

                                            Which of the following Microsoft Dynamics CRM 2011 relationship types support both parental and referential relationships? (Choose all that apply.)

                                            A. a many-to-many (N:N) relationship from a custom entity to a system entity
                                            B. a many-to-many (N:N) relationship from a custom entity to a custom entity
                                            C. a one-to-many (1:N) relationship from a custom entity to a custom entity
                                            D. a one-to-many (1:N) relationship from a system entity to a custom entity


                                            Question 5

                                            In Microsoft Dynamics CRM 2011, which of the following statements about security roles is true?

                                            A. To view any form, a user must be given explicit access to the form based on security roles.
                                            B. Security roles can be used to restrict access to fields.
                                            C. Security roles can be used to vary the fields available to users on forms.
                                            D. Security roles can be used to restrict access to entities, but not to forms.


                                            Solutions:

                                            Question 1
                                            Answer: C
                                            Question 2
                                            Answer: A,C
                                            Question 3
                                            Answer: C
                                            Question 4
                                            Answer: C,D
                                            Question 5
                                            Answer: C

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