Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Updated: Nov 10, 2026
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- Total Questions: 373
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Certification objectives evolve, and your MB-230日本語 preparation should evolve with them. Throughout 2026, Lead1Pass provides ongoing updates for Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版), keeping the 373 practice questions relevant during your active study period.
Microsoft MB-230日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Real Exam Qty: | 40-60 |
| Exam Price: | $165 USD |
| Exam Duration: | 100 minutes |
| Available Languages: | Indonesian (Indonesia), Russian, Japanese, English, Chinese (Simplified), Korean, French, Spanish, Chinese (Traditional), Portuguese (Brazil), German, Italian, Arabic (Saudi Arabia) |
| Exam Format: | Multiple choice, Drag-and-drop, Case study, Yes/No |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Certificate Validity Period: | 1 year (renewal required) |
| Passing Score: | 700 / 1000 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online (proctored) or at a testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230 |
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Topic 2: Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Topic 3: Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Topic 4: Implement scheduling | 5% | - Manage resources
|
| Topic 5: Implement multi-session experiences for Customer Service | 20% | - Configure and manage Omnichannel
|
| Topic 6: Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Topic 7: Implement routing | 10% | - Manage queues and routing
|
| Topic 8: Manage analytics, visualizations, and insights | 10% | - Manage insights
|
Frequently Asked Questions for the Microsoft MB-230日本語 Exam
The MB-230日本語 exam, Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版), assesses whether a candidate can apply Microsoft knowledge to the skills measured by this credential. It is associated with the Microsoft Dynamics 365 certification. The certification is positioned at the Associate level. Related credentials include Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate.
The MB-230日本語 exam includes 40-60 questions and allows 100 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with Lead1Pass practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.
The published passing score for Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is 700 / 1000, and the official exam fee is $165 USD. A retake requires budgeting for the full official fee again, so it is sensible to complete several timed practice tests before scheduling. Consistent results across the 373 practice questions can give you a clearer picture of your readiness.
The stated prerequisite information for Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is: None Before registering, review the eligibility details on the official exam page to confirm the requirements.
Yes. Lead1Pass provides a free PDF demo so you can review the format and quality of the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.
If you take the corresponding MB-230日本語 exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.
To apply, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam. Eligible requests are processed within 7 days. If you prefer an alternative, you may receive two free products of equal value and keep the update service for your original purchase.
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The published Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) outline contains 8 major domains. The opening domains include:
- Implement scheduling (5%)
- Manage entitlements and SLAs (15%)
- Implement routing (10%)
Review the complete Exam Topics section above for every domain and subtopic before planning your study time.
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:
顧客サービス用のオムニチャネル実装をカスタマイズしています。
顧客はポータルのチャット ウィジェットでチャット前のアンケートに回答します。アンケートに回答する前に、顧客はポータルのプライバシー ポリシーに同意する必要があります。
コール センター マネージャーは、アンケートに基づいてカスタマー サービス エージェントのアカウントまたは連絡先情報を自動的に選択したいと考えています。
要件を満たすように、チャット前のアンケートの質問フィールドを構成する必要があります。
チャット前のアンケートの各質問フィールドではどのオプションを選択する必要がありますか? 回答するには、回答領域で適切なオプションを選択します。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:
Explanation:
ある会社では Dynamics 365 Customer Service を使用しています。
エージェントは顧客の問題に返答する際に誤った応答をします。
クイック返信を設定する必要があります。
何をすべきでしょうか?
- A. 各クイック返信のタグを選択します。
- B. ワークストリームにクイック返信を追加します。
- C. スラグを追加します。
- D. カテゴリ名をタイトルとして新しいクイック返信を作成します。
Correct Answer: A 🗳️
作成するキューのタイプを決定する必要があります。
キューへのアクセスはどのように構成する必要がありますか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:
Explanation:
Box 1: Private
Miscellaneous queues must be visible to everyone
The other queues must be visible only to the appropriate department.
In Customer Service, you can create two types of queues:
Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user's views.
Public queues: Create to let everyone in the organization view the queue and all of its items.
Box 2: Public
Miscellaneous queues must be visible to everyone.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases
ある企業は顧客サービスにオムニチャネルを使用しています。
同社では、複数の製品リコールに関するライブチャットの受信が自社の Web サイトから増加しています。これらの通話に対応するために、同社では会話の管理について専門のトレーニングを受けたエージェントを任命しています。
会話は次の要件を満たす必要があります。
* 通話は指定されたエージェントにルーティングされる必要があります。
* エージェントは、顧客の質問に対して法的に承認された標準的な回答に従う必要があります。
* エージェントは、リコールに関連する複数のナレッジ ベースの記事をすばやく参照できる必要があります。
* 挨拶と締めくくりのメッセージは標準化する必要があります。
システムを構成する必要があります。
どのコンポーネントを構成する必要がありますか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:
Explanation:
キューを構成する必要があります。
どの構成を使用すればよいですか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:
Explanation:
Box 1: Record Creation and Update rule
Reduce the need for manually creating cases from incoming emails and increase the efficiency of customer service agents by creating automatic case creation rules in Dynamics 365 Customer Service.
Box 2: Routing Rule
Unified routing is an intelligent, scalable, and enterprise-grade routing and assignment capability that can direct the incoming work item to the best-suited queue and agent by adhering to work item requirements and matching them with the agent's capabilities.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-case-from-email
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview-unified-routing
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